Senior ServiceNow AI & Automation Engineer

Sii Poland; Katowice; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Internal trainings

Job summary

Sii Poland is seeking an experienced ServiceNow professional to drive AI-driven capabilities within a modern enterprise service management platform. You will shape adoption of generative AI, improve digital support, and enhance operational efficiency across the organization.

Lead AI use cases, configure Now Assist and Virtual Agent, and ensure governance and security of implementations. Collaboration with global stakeholders is essential in this role.

Qualifications

• 5+ years hands-on ServiceNow development in enterprise environments.
• Strong background in Virtual Agent, conversational experiences, and AI-driven automation.
• Advanced ServiceNow development: JavaScript, integrations, APIs, workflows.
• Deep understanding of ITSM processes and ServiceNow best practices.

Responsibilities

• Review current ServiceNow AI setup and identify improvement areas.
• Define AI priorities, roadmap and practical use cases with stakeholders.
• Configure and optimize Now Assist, AI Search, and Virtual Agent.
• Build AI-driven solutions, custom skills, chatbots and workflow automations.
• Ensure security, compliance, testing and quality of AI implementations.
• Collaborate with stakeholders, provide recommendations, and document learnings.

Skills

ServiceNow development

JavaScript

APIs & Integrations

AI/Generative AI

ITSM knowledge

English communication

Education

ServiceNow CSA

ServiceNow CAD

CIS Data Foundations

Tools

Now Assist

AI Search

Virtual Agent

Job description

Sii Poland is seeking an experienced ServiceNow professional to drive AI-driven capabilities within a modern enterprise service management platform. You will shape adoption of generative AI, improve digital support, and enhance operational efficiency across the organization.

Lead AI use cases, configure Now Assist and Virtual Agent, and ensure governance and security of implementations. Collaboration with global stakeholders is essential in this role.