Senior ServiceNow AI & Automation Engineer

Sii Poland; Kraków; On-site; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Regular integration events and trips

Job summary

Sii is seeking an experienced ServiceNow professional to support the implementation and optimization of AI-driven capabilities within their enterprise service management platform in Kraków. You will shape adoption of generative AI solutions, improve digital support experiences, and drive operational efficiency by collaborating with technical and business stakeholders.

You will review, prioritize, and roadmap AI use cases, configure Now Assist, AI Search, Virtual Agent, and related capabilities,

Qualifications

• Minimum 5 years of hands-on experience in ServiceNow development, including enterprise environments.
• Strong background in Virtual Agent, conversational experiences, and AI-driven automation.
• Advanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflows.
• Deep understanding of ITSM processes and ServiceNow best practices.
• Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions.
• ServiceNow CSA, CAD, and CIS Data Foundations and other mainline certifications will be an advantage.
• Excellent English skills, enabling seamless collaboration in an international environment.

Responsibilities

• Review the current ServiceNow AI setup and identify areas for improvement.
• Define AI priorities, roadmap, and practical use cases together with business and platform stakeholders.
• Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities.
• Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations.
• Ensure security, compliance, testing, and quality of AI implementations.
• Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth.

Skills

ServiceNow development

JavaScript

APIs

Integrations

Workflows

AI/Generative AI

Now Assist

ITSM

English

Job description

Sii is seeking an experienced ServiceNow professional to support the implementation and optimization of AI-driven capabilities within their enterprise service management platform in Kraków. You will shape adoption of generative AI solutions, improve digital support experiences, and drive operational efficiency by collaborating with technical and business stakeholders.

You will review, prioritize, and roadmap AI use cases, configure Now Assist, AI Search, Virtual Agent, and related capabilities,