Senior ServiceNow AI & Automation Architect

Sii Poland; Rzeszów; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Open and accessible management team

Job summary

Sii Poland is seeking an experienced ServiceNow specialist to support the implementation and optimization of AI-driven capabilities within an enterprise service management platform. You will shape adoption of generative AI, improve digital support experiences, and boost operational efficiency across the organization.

Collaborating with technical and business stakeholders, you will identify valuable AI use cases, deliver scalable solutions, and establish governance that sustains long-term

Qualifications

• Minimum 5 years of hands-on ServiceNow development in enterprise environments.
• Strong background in Virtual Agent, conversational experiences, and AI-driven automation.
• Advanced ServiceNow development skills: JavaScript, integrations, APIs, workflows.
• Deep understanding of ITSM processes and ServiceNow best practices.
• Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions.
• ServiceNow CSA, CAD, and CIS Data Foundations certifications advantageous.
• Excellent English skills for international collaboration.

Responsibilities

• Review current ServiceNow AI setup and identify areas for improvement.
• Define AI priorities, roadmap, and practical use cases with business and platform stakeholders.
• Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities.
• Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations.
• Ensure security, compliance, testing, and quality of AI implementations.
• Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth.

Skills

ServiceNow development

AI-driven automation

JavaScript

ITSM processes

Now Assist / AI capabilities

English communication

Tools

ServiceNow

APIs

Job description

Sii Poland is seeking an experienced ServiceNow specialist to support the implementation and optimization of AI-driven capabilities within an enterprise service management platform. You will shape adoption of generative AI, improve digital support experiences, and boost operational efficiency across the organization.

Collaborating with technical and business stakeholders, you will identify valuable AI use cases, deliver scalable solutions, and establish governance that sustains long-term