Senior ServiceNow AI & Automation Architect

Sii Poland; Toruń; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Profit sharing

Centre of internal trainings

Regular events & trips

Job summary

Sii Poland seeks an experienced ServiceNow professional to implement and optimize AI-driven capabilities within a modern enterprise service management platform. You will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization.

You will collaborate with technical and business stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks that support

Qualifications

• Minimum 5 years of hands-on experience in ServiceNow development, including extensive work in enterprise environments.
• Strong background in Virtual Agent, conversational experiences, and AI-driven automation.
• Advanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflows.
• Deep understanding of ITSM processes and ServiceNow best practices.
• Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions.
• ServiceNow CSA, CAD, and CIS Data Foundations and other mainline certifications will be an advantage.
• Excellent English skills, enabling seamless collaboration in an international environment.

Responsibilities

• Review the current ServiceNow AI setup and identify areas for improvement.
• Define AI priorities, roadmap, and practical use cases together with business and platform stakeholders.
• Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities.
• Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations.
• Ensure security, compliance, testing, and quality of AI implementations.
• Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth.

Skills

ServiceNow development

JavaScript

ITSM processes

Virtual Agent

APIs & Integrations

Now Assist

English proficiency

Tools

ServiceNow

Now Assist

Generative AI tools

Job description

Sii Poland seeks an experienced ServiceNow professional to implement and optimize AI-driven capabilities within a modern enterprise service management platform. You will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization.

You will collaborate with technical and business stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks that support