Global Hire-to-Retire HR Specialist

Heineken; Kraków; On-site; PLN 100,000 - 145,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a Hire to Retire Specialist who will manage transactional HR activities across the employee lifecycle, including onboarding, changes, leaves, and exits. The role ensures compliance with global frameworks while meeting local needs.

You will work with SAP SuccessFactors, ServiceNow, and MS Office to maintain data accuracy, support HR metrics with analytics, and partner with stakeholders to standardise processes.

Qualifications

• . 2-3 years of relevant experience in handling complex lifecycle or organizational data processes.
• - Bachelor’s degree in human resources, business administration or a related field.
• - Excellent English and Polish.
• - Knowledge of HTR processes and SAP SuccessFactors, ServiceNow.
• - Strong customer service and problem-solving skills.
• - Excellent communication and interpersonal skills.
• - High attention to detail and ability to handle sensitive information.
• - Strong operational and service-delivery focus.
• - Proficiency with MS Office suite and collaboration tools (Teams, SharePoint).

Responsibilities

• Resolving complex Tier 2 HTR requests, tickets, and cases.
• Monitoring SLAs and escalating breaches.
• Ensuring privacy, compliance, first-time-right and four-eye checks.
• Confirming complex employment data changes (promotions, off-cycle changes).
• Managing organizational structure changes and master data updates.
• Handling onboarding, assignments and end-of-employment administration.
• Managing complex leave and absence cases.
• Processing employee exits and ensuring documentation accuracy.
• Preparing and reviewing high criticality documents and approvals.
• Using analytics tools to track HR metrics and support decisions.
• Maintaining records for audit and compliance requirements.
• Maintaining People Function knowledge base, FAQs and HTR documentation.
• Contributing to HBS Knowledge Management and process improvements.
• Partnering with stakeholders to address HR needs.
• Collaborating with team members for consistent process execution.
• Identifying issues and supporting process standardisation.
• Using SAP SuccessFactors and related tools to reduce manual work.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Attention to detail

Operational focus

Service delivery

Education

Bachelor’s degree in human resources or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Job description

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a Hire to Retire Specialist who will manage transactional HR activities across the employee lifecycle, including onboarding, changes, leaves, and exits. The role ensures compliance with global frameworks while meeting local needs.

You will work with SAP SuccessFactors, ServiceNow, and MS Office to maintain data accuracy, support HR metrics with analytics, and partner with stakeholders to standardise processes.