Senior IT System Analyst with German | f/m/d

ERGO; Województwo pomorskie; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical package

Sports card

Remote-friendly

Dog-friendly office Warsaw

In-office gaming room

Job summary

ERGO Technology & Services S.A. in Poland is seeking an experienced Business Analyst to bridge business needs and IT solutions. You will work with stakeholders across functions to analyze processes, define requirements, and translate them into detailed specs within Agile teams.

You will support project managers, ensure traceability, assist with testing, and help deliver on time and budget while contributing to documentation and continuous improvement in an international environment.

Qualifications

• Fluent English and German required.
• Minimum 5 years in software development as a Business Analyst or similar role.
• Experience with agile environments and requirements management.
• Ability to work with multiple stakeholders and senior management.
• Proficient with JIRA and Confluence for documentation.

Responsibilities

• Gather and analyze current business processes and requirements.
• Translate requirements into functional specifications.
• Create detailed outcomes of analysis and track issues.
• Support Project Manager to deliver plans on time and budget.
• Ensure traceability of requirements and change requests.
• Assist with testing and product validation in Agile projects.
• Prepare product backlog items and maintain documentation.
• Collaborate with IT Product Manager and Delivery Team.

Skills

English

German

Stakeholder management

Analytical thinking

Team collaboration

Agile understanding

Tools

JIRA

Confluence

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• working closely with multiple stakeholders to gather, analyze, and define current business processes as well as requirements
• translating business requirements into detailed functional specifications
• creating detailed outcomes of business analysis process, outlining problems and opportunities for Business stakeholders
• supporting the Project Manager in delivering the project plan on time and on budget, following project methodologies
• ensuring issues, preventing requirements to be realized, are tracked, reported, and resolved promptly
• effectively communicating plan, status, risks, and issues to the stakeholders in a precise and timely manner
• supporting users’ participation in deployments and implementation activities
• providing traceability of requirements and subsequent change requests, tracking the delivery of those requirements by the project team
• assist with business testing preparation and execution on project deliverables, ensuring the solution meets business expectations based upon approved project scope
• creating an appropriate level of product documentation (required for maintenance and support)
• eliciting and validating requirements for Product, translate them into relevant Product Backlog items and tasks
• monitoring completeness of business requirements, taking responsibility for requirement’s quality
• working on estimations together with the whole Development Team
• constantly seeking for improvements and excellence
• identifying dependencies and blockers impacting planned scope
• being a partner in discussions with the Project Manager, Development Team and Architects
• supporting Business Process Owner, IT Product Manager, Delivery Team, and Project Manager with a detailed understanding of the product features during Agile increment planning sessions
• being responsible for product validation (supporting stakeholders during the testing phase)

Skills and experience you will need

• fluent English and German
• at least 5 years of experience in the software development domain as a Business Analyst or System Analyst or similar role
• willingness to team with the Project Manager, accepting a shared responsibility for chasing and escalating tasks / issues related to the realization of requirements
• ability to stand in for the Project Manager (related to your area of responsibility)
• understanding of software development lifecycle, proven experience in end-to-end software project delivery
• being able to discuss and propose solutions to technical aspects of software delivery
• experience in preparing estimations together with the Development Team
• experience in exploring and managing requirements in large corporate projects
• demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
• being proactive and feeling comfortable when dealing with senior decision makers
• team player who values positive culture and has ability to collaborate in a positive and professional manner with team members and stakeholders in an international context
• strong communication/interpersonal skills combined with stakeholder management skills
• practical experience with team collaboration tools (JIRA, Confluence)
• travelling to the European branch locations of ERGO and Munich RE may be required

Nice to have

• experience in Identity and Access Management (IAM) domain and with Directory Service e.g. Active Directory or Entra ID
• ITIL certification or willingness to pursue one
• knowledge or working experience of Scrum methodology

What we offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!