Business Services Operations Specialist with German | f/m/d

ERGO; Warszawa; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Remote work options

Job summary

ERGO Technology & Services S.A. ET&S in Warsaw invites skilled professionals for back-office insurance document processing.

You will record documents, interpret German-labeled materials, and handle related transactions in a data system, while using English and German (B2+). The role emphasizes accuracy, initiative, and customer service within a multicultural, supportive environment with flexible work options.

Qualifications

• Good command of English and German (B2+).
• High attention to detail and the ability to analyse and check the accuracy of data.
• High motivation and task orientation.
• Service and customer orientation.
• University degree.
• Experience in the shared service environment, insurance industry, especially German insurance.
• Basic knowledge of the health and composite insurance sectors.

Responsibilities

• recording of various insurance documents in the company's own data processing system
• assigning, interpreting and classifying scanned documents in German
• processing of certain business transactions within the scope of competence
• managing other back-office activities

Skills

English (B2+)

German (B2+)

Attention to detail

Task orientation

Customer service

Education

University degree

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• recording of various insurance documents in the company's own data processing system
• assigning, interpreting and classifying scanned documents in German
• processing of certain business transactions within the scope of competence
• managing other back-office activities

Skills and experience you will need

• good command of English and German (B2+)
• high attention to detail and the ability to analyse and check the accuracy of data
• high motivation and task orientation
• service and customer orientation
• university degree
• experience in the shared service environment, insurance industry, especially German insurance
• basic knowledge of the health and composite insurance sectors

What we offer

Let's be healthy

Medical package, sports card, and numerous sports sections - these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won't be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities - we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!