Sales Systems Support Specialist with German | f/m/d

ERGO; Województwo pomorskie; Hybrid; PLN 55,000 - 73,000; Full time

Job summary

ERGO Technology & Services S.A. (ET&S) in Poland seeks an experienced field-support specialist to empower sales teams by optimizing use of the EASY field service system, analyzing data, maintaining knowledge bases, and coordinating testing for releases.

You will collaborate with sales departments, create user documentation, and help manage training environments while balancing flexible hours and weekend duties.

Qualifications

• Fluency in English and German.
• Several years of relevant professional experience.
• Good knowledge of business and process analysis, sales processes and sales channel specifics.
• Good understanding of sales-related systems and strong analytical skills.
• Initial management experience in linear or matrix structures.
• Excellent communication skills and the ability to deal with demanding customers, strong teamwork and accountability.
• Willingness to work flexible hours and occasional weekends.

Responsibilities

• Support sales channels in the deployment and use of sales hardware and software; focus on customer acquisition, office organization, and data analysis.
• Provide service-oriented advice to sales teams on issues regarding the ERGO field service system (EASY).
• Work with communication systems and software used within sales teams.
• Develop and maintain a knowledge database.
• Analyze error situations and coordinate measures for error rectification and process optimization; test measures and inform sales teams.
• Independently perform testing activities as part of planned releases and coordinate agencies involved in release testing.
• Support communication with sales departments, including user documentation and release notes.
• Coordinate and manage the training environment.
• Coordinate incoming escalations and complaints.

Skills

English & German

Sales support

Data analysis

Communication skills

Team collaboration

Ownership mindset

Flexible hours

Weekend availability

Process analysis

Education

Apprenticeship in Insurance Clerk

Mathematical-Technical Assistant

Business Administration degree

Mathematics degree

Tools

EASY

Sales systems

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• supporting sales channels in the optimal deployment and effective use of sales hardware and software, with a focus on customer acquisition, office organization, and the integration, management, and analysis of sales-related data
• providing service-oriented advice (by telephone / in writing) to sales teams on issues regarding the use of the ERGO field service system (EASY)
• working with communication systems and software products used within sales teams
• developing and maintaining a knowledge database
• analyzing error situations and communicating with downstream units, contributing to the design of measures for error rectification and process optimization, testing error rectification and process optimization measures and communicating them to sales teams
• independently carrying out the necessary testing activities as part of the planned release and coordinating the agencies participating in release test activities
• supporting communication with the sales departments, including user documentation, release notes
• coordinating and managing the training environment
• coordinating incoming escalations and complaints

Skills and experience you will need

• fluency in English and German
• a completed apprenticeship as an insurance clerk, a mathematical-technical assistant or a comparable qualification; alternatively, a degree in Business administration or Mathematics
• several years of relevant professional experience
• good knowledge of business and process analysis, sales processes and sales channel specifics
• good understanding of sales-related systems and applications; strong technical understanding and analytical skills
• initial management experience in linear or matrix structures
• excellent communication skills and the ability to deal with demanding customers, strong team work and collaboration skills and proactive, results-oriented mindset with a strong sense of ownership and accountability
• willingness to work flexible hours
• willingness to work on occasional weekends (approximately four days per year)

What we offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!