Sales Systems Support Coordinator with German | f/m/d

ERGO; Województwo pomorskie; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

ERGO Technology & Services S.A. (ET&S) in Poland is seeking a versatile professional to support sales, analyze business processes, and coordinate with the EASY User Support Team Leader.

You will also help maintain knowledge bases and assist with issue resolution. The role requires English (B2) and German (C2) proficiency, a degree in Business Administration or related field (or relevant apprenticeship), plus experience in a similar role and strong communication skills with demanding customers.

Qualifications

• University degree in Business Administration, Mathematics or related field or equivalent apprenticeship.
• Professional experience in a similar role.
• Strong knowledge of business and process analysis, sales processes and sales channel specifics.
• Excellent communication and the ability to deal with demanding customers.
• Willingness to travel and to work flexible hours, including some weekends.

Responsibilities

• Managing personnel administration with the EASY User Support Team Leader.
• Supporting sales teams in hardware, software, and data usage.
• Providing telephone and written support to ERGO EASY users.
• Developing and maintaining a knowledge base and user documentation.
• Analyzing system issues and coordinating with stakeholders.
• Contributing to process optimization and corrective design.
• Testing system enhancements and release changes; informing sales teams.
• Coordinating release testing with participating agencies.
• Managing the training environment and supporting user training.
• Communicating release notes and documentation to sales departments.
• Participating in cross-functional groups and improvement projects.
• Coordinating escalations and complaints for timely resolution.

Skills

English (B2)

German (C2)

Business Analysis

Communication Skills

Problem Solving

Initiative

Flexibility

Travel Readiness

Stakeholder Management

Education

Bachelor's degree in Business Administration / Mathematics or related field, or completed apprenticeship

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• managing personnel administration activities in cooperation with the EASY User Support Team Leader
• supporting sales teams in the effective use of hardware, software, and sales-related data
• providing telephone and written support to users of the ERGO field service system (EASY)
• developing and maintaining a knowledge database and user support documentation
• analyzing system issues, coordinating with relevant stakeholders, and supporting issue resolution
• contributing to process optimization initiatives and the design of corrective measures
• testing system enhancements and release changes and communicating updates to sales teams
• coordinating release testing activities, including collaboration with participating agencies
• managing the training environment and supporting user training activities
• supporting communication with sales departments through release notes and user documentation
• participating in cross-functional working groups and improvement projects
• coordinating escalations and complaints to ensure timely resolution and stakeholder satisfaction

Skills and experience you will need

• good language skill in English (B2)
• full professional fluency in German (C2)
• university degree in Business Administration, Mathematics or related field or a completed apprenticeship as an insurance clerk, mathematical assistant or comparable qualification
• professional experience in a similar role
• good knowledge of business and process analysis, sales processes and sales channel specifics
• technical understanding and analytical skills
• flexible approach
• excellent communication skills and the ability to deal with demanding customers
• high degree of initiative, result-orientation and responsibility
• willingness to work flexible hours and on individual days at weekends (approx. 4 per year)
• willingness to travel

What we offer

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog‑friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company‑wide bike races and soccer matches, film marathons in our cinema room or other engaging team‑building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!