Senior I2C Operations Lead, EMEA

DEKRA Praca Sp. z o.o.; Wrocław; On-site; PLN 140,000 - 230,000; Full time

Job summary

DEKRA Praca Sp. z o.o. in Wroclaw is seeking a senior I2C operations leader to oversee end-to-end Invoice-to-Cash processes for the EMEA region.

You will manage a team of I2C specialists, ensuring service quality, compliance, and continuous improvement in a multinational, fast-paced setting. Initial focus on AR processing with gradual expansion into invoicing services; candidate should have solid I2C knowledge, proven leadership, and ability to drive process optimization while collaborating with

Qualifications

• 5+ years of experience in Finance operations or shared services.
• Proven experience in I2C or broader F&A operations within a BPO or shared services environment.
• Knowledge of R2R will be considered an asset.
• Strong analytical skills and experience with performance reporting.
• Fluent in English & German.
• Expertise in process optimization and service delivery.
• Excellent communication and stakeholder management abilities.
• Strong people management experience, including team leadership, performance management and coaching.
• Degree in Finance, Accounting, or related field; advanced degree is a plus.
• Knowledge of SAP or similar ERP systems is an advantage.
• French/ other additional language skills are an asset.

Responsibilities

• Lead I2C team delivering services across the EMEA region.
• Organize daily team operations including workload and staffing.
• Ensure timely, accurate execution of all I2C activities with SLA and KPI targets.
• Hands-on approach to solving operational challenges.
• Foster a positive team culture built on trust, open communication, collaboration, and continuous learning.
• Coach and mentor team members in their professional development.
• Prepare performance reports and highlight progress, challenges, and action plans.
• Drive initiatives aimed at improving I2C performance, process efficiency, and automation opportunities.
• Ensure month-end and year-end closing activities are completed accurately and on time.
• Review and validate account reconciliations, ensuring aged items are followed up and resolved.
• Monitor and analyse incoming payments to ensure prompt and accurate postings.
• Manage service reviews, internal customer meetings, and escalations.
• Collaborate with Process Owners, IT and other business functions to resolve process issues and enhance service effectiveness.
• Participate in transitions, migrations, and process stabilization activities in cooperation with Project Management.
• Build and maintain strong relationships with internal and external stakeholders.
• Ensure all I2C transactions are executed in accordance with internal Accounting Policies/ Group Manual, IFRS and local regulatory requirements.
• Keep Standard Operating Procedures and process documentation up to date, reflecting best practices and organizational standards.

Skills

Finance operations

I2C operations

R2R knowledge

Analytical skills

Performance reporting

English proficiency

German proficiency

Process optimization

Service delivery

Stakeholder management

People management

SAP

French

Education

Finance / Accounting degree

Advanced degree

Tools

SAP

Job description

DEKRA Praca Sp. z o.o. in Wroclaw is seeking a senior I2C operations leader to oversee end-to-end Invoice-to-Cash processes for the EMEA region.

You will manage a team of I2C specialists, ensuring service quality, compliance, and continuous improvement in a multinational, fast-paced setting. Initial focus on AR processing with gradual expansion into invoicing services; candidate should have solid I2C knowledge, proven leadership, and ability to drive process optimization while collaborating with