German-Speaking I2C Dispute Analyst | Hybrid Work

Stryker Poland Services; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Remote work opportunities

Flexible working time

Private medical care

Life insurance

Retirement pension plan

Fruits

Parking space for employees

Meal passes

Coffee / tea

Integration events

Birthday celebration

Streaming platform subscription

Employee referral program

Sharing costs of sports activities

Language classes costs

Professional training & courses

Job summary

Stryker Poland Services in Warsaw seeks an I2C Dispute Analyst fluent in German to investigate and resolve customer invoice disputes. You will collaborate with cross-functional teams, create credit/debit notes in ERP systems, and drive process improvements while meeting KPIs.

The role requires a Bachelor's degree and at least 2 years in I2C/O2C or dispute resolution, with fluent English and German. Hybrid work with travel up to 10% is offered, and the team focuses on financial accuracy and

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting or related field.
• Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution.
• Fluent English and German (written and spoken).

Responsibilities

• Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures.
• Engage with customers via phone and email to gather information and clarify dispute details.
• Record dispute cases accurately in systems and manage them through to resolution within defined workflows.
• Create credit and debit notes in ERP systems to ensure accurate financial records.
• Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence.
• Identify root causes of disputes and implement corrective actions to reduce recurring issues.
• Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes.
• Contribute to process improvements, maintain documentation, and support audit requests and reporting activities.

Skills

Dispute resolution

Data analysis

Customer service

German

English

Education

Bachelor's degree in Business Administration/Finance/Accounting

Tools

SAP

Oracle

Job description

Stryker Poland Services in Warsaw seeks an I2C Dispute Analyst fluent in German to investigate and resolve customer invoice disputes. You will collaborate with cross-functional teams, create credit/debit notes in ERP systems, and drive process improvements while meeting KPIs.

The role requires a Bachelor's degree and at least 2 years in I2C/O2C or dispute resolution, with fluent English and German. Hybrid work with travel up to 10% is offered, and the team focuses on financial accuracy and