Order to Cash Manager with German

DEKRA; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

DEKRA Praca in Poland is hiring an Order to Cash Manager with German to lead the O2C team across the EMEA region. The role focuses on end-to-end O2C operations, accuracy, and service quality, with a path from AR to broader invoice services.

You will manage daily operations, drive process improvements, and collaborate with IT and Process Owners in a rapidly growing multinational environment. Hybrid model with a permanent contract.

Qualifications

• 5+ years of experience in Finance operations or shared services.
• Proven experience in O2C or broader F&A operations in a BPO/shared services environment; R2R knowledge is a plus.
• Strong analytical skills and experience with performance reporting.
• Expertise in process optimization and service delivery.
• Excellent communication and stakeholder management abilities.
• Strong people management experience: leadership, performance, talent development and coaching.
• Degree in Finance, Accounting, or related field; advanced degree is a plus.

Responsibilities

• Lead the O2C team delivering services across the EMEA region.
• Organize daily team operations: workload, planning, backup, cross-training.
• Ensure timely, accurate O2C activity execution meeting SLA/KPI targets.
• Apply a hands-on approach to solving operational challenges.
• Foster a positive team culture with trust and continuous learning.
• Coach and mentor team members for professional development.
• Prepare performance reports and highlight progress and actions.
• Drive improvements in O2C performance, processes, and automation.
• Oversee month-end and year-end closing activities.
• Review account reconciliations and resolve aged items.
• Monitor incoming payments to ensure prompt postings.
• Manage service reviews, stakeholder meetings, and escalations.
• Collaborate with Process Owners, IT, and other functions to resolve issues.

Skills

Analytical skills

Stakeholder management

People management

Team leadership

Education

Finance/Accounting degree

Advanced degree (asset)

Tools

SAP

Job description

DEKRA Praca is a company owned by DEKRA AG, a leader in human resources services in Europe. Our operations focus on Poland, mediating employee recruitment and offering a wide range of services in the areas of human resources consulting, permanent recruitment, and temporary employment.

DEKRA Praca is a registered Employment Agency. Certificate No. 8194

For our client, an international company creating a new business services center in Wroclaw, we are currently looking for a:

Order to Cash Manager with German

responsible for managing O2C processes and a team supporting the EMEA region

You will oversee end-to-end Order-to-Cash (O2C) operations, ensuring high-quality service delivery, compliance, and continuous improvement. You will lead a team of O2C specialists supporting the EMEA region and collaborate closely with internal and external stakeholders.

At the beginning the operational focus will be on the AR process with subsequent expansion into invoice services. The ideal candidate brings solid knowledge of O2C processes, leadership experience, and a background in multinational, fast-paced environments.

During the initial set-up and development of the GBS finance team you will be directly responsible for leading and operational management of the O2C specialists, before ultimate team leaders are selected/ hired (as teams grow). This direct operational management will require on-going learning of new processes, support of the knowledge transition (from local entities to Wroclaw) as well as support during the onboarding of new employees.

Responsibilities

• You lead and oversee the O2C team responsible for delivering services across the EMEA region.
• You organize daily team operations, including workload allocation, staff planning, backup coverage, and cross-training.
• You ensure timely and accurate execution of all O2C activities, meeting established SLA and KPI targets.
• You have a hands-on approach towards solving operational challenges.
• You foster a positive team culture built on trust, open communication, collaboration, and continuous learning.
• You coach, mentor, and support team members in their professional development.
• You prepare performance reports and highlight progress, challenges, and action plans.
• You drive and support initiatives aimed at improving O2C performance, process efficiency, and automation opportunities.
• You ensure month-end and year-end closing activities are completed accurately and on time.
• You review and validate account reconciliations, ensuring aged items are followed up and resolved.
• You monitor and analyse incoming payments to ensure prompt and accurate postings.
• You manage service reviews, internal customer meetings, and escalations.
• You collaborate with Process Owners, IT and other business functions to resolve process issues and enhance service effectiveness.
• You participate in transitions, migrations, and process stabilization activities in cooperation with Project Management.
• You build and maintain strong relationships with internal and external stakeholders.
• You ensure all O2C transactions are executed in accordance with internal Accounting Policies/ Group Manual, IFRS and local regulatory requirements.
• You keep Standard Operating Procedures and process documentation up to date, reflecting best practices and organizational standards.

Requirements

• 5+ years of experience in Finance operations or shared services.
• Proven experience in O2C or broader F&A operations within a BPO or shared services environment. Knowledge of R2R will be considered an asset.
• Strong analytical skills and experience with performance reporting.
• Expertise in process optimization and service delivery.
• Excellent communication and stakeholder management abilities.
• Strong people management experience, including team leadership, performance management, talent development and coaching.
• Degree in Finance, Accounting, or related field. An advanced degree will be considered an asset.
• Knowledge of SAP or similar ERP systems is an advantage.
• French/ other additional language skills are an asset.

What we offer:

• interesting and challenging work in an international environment
• Working at a new GBS Centre in Wroclaw, Poland
• Working Mode: Office (initial model), Hybrid (long-term solution)
• Employment Type: Permanent Contract
• Full Time
• Weekly Hours: 40 (task-based system)