European I2P Operations Leader (Invoice-to-Pay)

Xylem; Strzelin; On-site; PLN 230,000 - 360,000; Full time

Job summary

Xylem seeks a seasoned Manager to lead Regional Invoice-to-Pay Operations for Europe within a multi-country SS environment. You will steward I2P processes, drive performance, and partner with Controllership, Procurement, Finance, Treasury, and Tech to resolve issues and optimize end-to-end workflows.

You will build a high-performing team across European locations, manage KPIs, and implement continuous improvements, including automation initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in Accounts Payable, Invoice-to-Pay, Procure-to-Pay, Finance Operations, or Shared Services.
• Experience leading teams in a shared services accounts payable or invoice-to-pay environment, preferably across multiple countries or service locations.
• Demonstrated experience leading teams, managing workloads, developing talent, and driving performance in a fast-paced operational environment.
• Strong understanding of end-to-end invoice-to-pay processes, including invoice processing, payment support, supplier issue resolution, compliance controls, reconciliations, SOX, and audit requirements.
• Strong analytical and problem-solving skills, with the ability to identify issues, assess root causes, and implement practical process improvements.
• Ability to prioritize tasks, manage deadlines, work with limited oversight, and navigate a dynamic, fast-paced environment.
• Demonstrated ability to collaborate across functions, regions, and stakeholder groups.

Responsibilities

• Lead day-to-day regional I2P operations for Europe, ensuring invoice-to-pay activities are completed accurately, timely, and in accordance with company policies, accounting standards, controls, SOX requirements, and regulatory requirements.
• Lead through managers and team leaders across multiple European shared service locations, with responsibility for workload prioritization, performance management, development planning, business continuity coverage, and team engagement.
• Monitor, review, and evaluate I2P service outputs, methods, procedures, and operational performance to identify root causes, service gaps, and improvement opportunities.
• Establish, maintain, and monitor service level agreements, operational metrics, and regional I2P KPIs, including invoice cycle time, first-pass yield, touchless processing, on-time payment, productivity, quality, aging, and resolution cycle time.
• Partner with regional Controllership, Procurement, Finance, Treasury, Technology, Global Process Owners, and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience.
• Build collaborative relationships with internal stakeholders and third-party outsourced service providers, where applicable, to ensure clear accountability, effective issue resolution, and consistent service delivery across the region.
• Identify and resolve operational issues across business units, local hubs, shared service teams, and third-party providers, escalating risks and dependencies as needed.
• Drive continuous improvement initiatives that improve efficiency, accuracy, compliance, control effectiveness, and the overall stakeholder experience within accounts payable and invoice-to-pay processes.
• Ensure adherence to SOX controls, company policies, audit requirements, and internal control procedures, including timely follow-through on control gaps, findings, and remediation actions.
• Support automation, system enhancements, break/fix resolution, and process optimization in partnership with internal technical teams, administrative teams, and external solution providers.
• Coordinate internal and external audit requests, ensuring timely response, appropriate documentation, and follow-through on any identified findings or control improvement actions.
• Provide operational input to Global Process Management and Transformation teams to support standardization, future target operating model design, and implementation of shared services improvements.
• Support regional readiness for transformation initiatives, including ERP, Coupa, automation, process standardization, and operating model changes impacting European I2P operations.
• Perform other related duties and responsibilities as assigned, including supporting backup coverage, special projects, cross-functional initiatives, and occasional regional or international travel as needed.

Skills

Accounts Payable

Invoice-to-Pay

Procure-to-Pay

Team Leadership

SOX Compliance

Analytical Skills

Cross-functional Collaboration

Multi-country Experience

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

SAP

SAP S/4HANA

Coupa

OCR / Intelligent Document Processing

Case Management Tools

Reporting Dashboards

Job description

Xylem seeks a seasoned Manager to lead Regional Invoice-to-Pay Operations for Europe within a multi-country SS environment. You will steward I2P processes, drive performance, and partner with Controllership, Procurement, Finance, Treasury, and Tech to resolve issues and optimize end-to-end workflows.

You will build a high-performing team across European locations, manage KPIs, and implement continuous improvements, including automation initiatives.