Order to Cash Manager with German

DEKRA Praca Sp. z o.o.; Wrocław; On-site; PLN 140,000 - 230,000; Full time

Job summary

DEKRA Praca Sp. z o.o. in Wroclaw is seeking a senior I2C operations leader to oversee end-to-end Invoice-to-Cash processes for the EMEA region.

You will manage a team of I2C specialists, ensuring service quality, compliance, and continuous improvement in a multinational, fast-paced setting. Initial focus on AR processing with gradual expansion into invoicing services; candidate should have solid I2C knowledge, proven leadership, and ability to drive process optimization while collaborating with

Qualifications

• 5+ years of experience in Finance operations or shared services.
• Proven experience in I2C or broader F&A operations within a BPO or shared services environment.
• Knowledge of R2R will be considered an asset.
• Strong analytical skills and experience with performance reporting.
• Fluent in English & German.
• Expertise in process optimization and service delivery.
• Excellent communication and stakeholder management abilities.
• Strong people management experience, including team leadership, performance management and coaching.
• Degree in Finance, Accounting, or related field; advanced degree is a plus.
• Knowledge of SAP or similar ERP systems is an advantage.
• French/ other additional language skills are an asset.

Responsibilities

• Lead I2C team delivering services across the EMEA region.
• Organize daily team operations including workload and staffing.
• Ensure timely, accurate execution of all I2C activities with SLA and KPI targets.
• Hands-on approach to solving operational challenges.
• Foster a positive team culture built on trust, open communication, collaboration, and continuous learning.
• Coach and mentor team members in their professional development.
• Prepare performance reports and highlight progress, challenges, and action plans.
• Drive initiatives aimed at improving I2C performance, process efficiency, and automation opportunities.
• Ensure month-end and year-end closing activities are completed accurately and on time.
• Review and validate account reconciliations, ensuring aged items are followed up and resolved.
• Monitor and analyse incoming payments to ensure prompt and accurate postings.
• Manage service reviews, internal customer meetings, and escalations.
• Collaborate with Process Owners, IT and other business functions to resolve process issues and enhance service effectiveness.
• Participate in transitions, migrations, and process stabilization activities in cooperation with Project Management.
• Build and maintain strong relationships with internal and external stakeholders.
• Ensure all I2C transactions are executed in accordance with internal Accounting Policies/ Group Manual, IFRS and local regulatory requirements.
• Keep Standard Operating Procedures and process documentation up to date, reflecting best practices and organizational standards.

Skills

Finance operations

I2C operations

R2R knowledge

Analytical skills

Performance reporting

English proficiency

German proficiency

Process optimization

Service delivery

Stakeholder management

People management

SAP

French

Education

Finance / Accounting degree

Advanced degree

Tools

SAP

Job description

Requirements

• 5+ years of experience in Finance operations or shared services.
• Proven experience in I2C or broader F&A operations within a BPO or shared services environment. Knowledge of R2R will be considered an asset.
• Strong analytical skills and experience with performance reporting.
• Fluent in English & German.
• Expertise in process optimization and service delivery.
• Excellent communication and stakeholder management abilities.
• Strong people management experience, including team leadership, performance management, talent development and coaching.
• Degree in Finance, Accounting, or related field. An advanced degree will be considered an asset.
• Knowledge of SAP or similar ERP systems is an advantage.
• French/ other additional language skills are an asset.

Location:

new GBS Centre in Wroclaw, Poland

Job description

You will oversee end-to-end Invoice-to-Cash (I2C) operations, ensuring high-quality service delivery, compliance, and continuous improvement. You will lead a team of I2C specialists supporting the EMEA region and collaborate closely with internal and external stakeholders.

At the beginning the operational focus will be on the AR process with subsequent expansion into invoice services. The ideal candidate brings solid knowledge of I2C processes, leadership experience, and a background in multinational, fast-paced environments.

During the initial set-up and development of the GBS finance team you will be directly responsible for leading and operational management of the ItC specialists, before ultimate team leaders are selected/ hired (as teams grow). This direct operational management will require on-going learning of new processes, support of the knowledge transition (from local entities to Wroclaw) as well as support during the onboarding of new employees.

Responsibilities

• You lead and oversee the I2C team responsible for delivering services across the EMEA region.
• You organize daily team operations, including workload allocation, staff planning, backup coverage, and cross-training.
• You ensure timely and accurate execution of all ItC activities, meeting established SLA and KPI targets.
• You have a hands-on approach towards solving operational challenges.
• You foster a positive team culture built on trust, open communication, collaboration, and continuous learning.
• You coach, mentor, and support team members in their professional development.
• You prepare performance reports and highlight progress, challenges, and action plans.
• You drive and support initiatives aimed at improving I2C performance, process efficiency, and automation opportunities.
• You ensure month-end and year-end closing activities are completed accurately and on time.
• You review and validate account reconciliations, ensuring aged items are followed up and resolved.
• You monitor and analyse incoming payments to ensure prompt and accurate postings.
• You manage service reviews, internal customer meetings, and escalations.
• You collaborate with Process Owners, IT and other business functions to resolve process issues and enhance service effectiveness.
• You participate in transitions, migrations, and process stabilization activities in cooperation with Project Management.
• You build and maintain strong relationships with internal and external stakeholders.
• You ensure all I2C transactions are executed in accordance with internal Accounting Policies/ Group Manual, IFRS and local regulatory requirements.
• You keep Standard Operating Procedures and process documentation up to date, reflecting best practices and organizational standards.