Senior HR Services Specialist with English

Antal; Kraków; On-site; PLN 110,000 - 150,000; Full time

Job summary

Antal is seeking a Senior HR Services Specialist to join an international HR Operations team in Kraków. You will support employees through the lifecycle, handle complex HR cases, and ensure HR processes are accurate and timely.

This senior specialist role has no direct people management responsibilities. You will collaborate with HR, Payroll, Talent Acquisition, and other internal teams to maintain data quality, run audits, and improve processes.

Qualifications

• 3+ years of experience in HR Operations or HR Shared Services.
• Strong understanding of employee lifecycle processes and data management.
• Excellent Excel skills and data reconciliation experience.
• Experience with audits or compliance processes.
• English proficiency for stakeholder communication.

Responsibilities

• Handling HR administration processes including hiring, rehiring, employee changes, salary updates, and terminations.
• Managing complex or escalated employee cases and ensuring timely resolution.
• Supporting the team with difficult cases and sharing HR process knowledge.
• Monitoring open cases and helping reduce backlogs.
• Checking employee data and documentation for accuracy and compliance.
• Supporting HR audits and internal controls.
• Identifying recurring issues and recommending process improvements.
• Preparing HR reports and analyzing operational data.
• Maintaining HR procedures, work instructions, and internal documentation.
• Working with HR, Payroll, HR Business Partners, Talent Acquisition and other internal teams.
• Supporting HR projects, system testing, process transitions, and implementations.
• Working with HR systems and supporting data uploads and validation.

Skills

Excel

Communication

Problem-solving

Organizational skills

English proficiency

Tools

HRIS

Data reconciliation tools

Job description

Senior HR Services Specialist with English

Senior HR Services Specialist

We are looking for an experienced Senior HR Services Specialist to join an international HR Operations team. In this role, you will support employees throughout the employee lifecycle, handle more complex HR cases, and help ensure that HR processes are completed accurately and on time.

This is a senior specialist role without direct people management responsibilities.

Your responsibilities:

• Handling HR administration processes, including hiring, rehiring, employee changes, salary updates, and terminations
• Managing more complex or escalated employee cases and ensuring they are resolved on time
• Supporting the team with difficult cases and sharing your HR process knowledge
• Monitoring open cases and helping reduce backlogs
• Checking employee data and documentation for accuracy and compliance
• Supporting HR audits and internal controls
• Identifying recurring issues and recommending process improvements
• Preparing HR reports and analyzing operational data
• Maintaining HR procedures, work instructions, and internal documentation
• Working with HR, Payroll, HR Business Partners, Talent Acquisition, and other internal teams
• Supporting HR projects, system testing, process transitions, and implementations
• Working with HR systems and supporting data uploads and validation

What we are looking for:

• At least 3 years of experience in HR Operations, HR Administration, Employee Services, or an HR Shared Services environment
• Good understanding of employee lifecycle processes, from hire to termination
• Good knowledge of HR data and document management
• Experience with HR controls, audits, or compliance processes
• Very good Excel skills
• Experience with HR system testing, mass data uploads, or data reconciliation would be an advantage
• Ability to independently manage more complex cases and priorities
• Strong problem-solving and organizational skills
• Very good English and confidence communicating with different stakeholders

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.