Senior Customer Service Specialist — Polish & Czech Markets

Spring GDS Poland; Kraków; Híbrido; PLN 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work model

Notebook

26 days vacation

Multisport

Resumo da vaga

Spring Global Delivery Solutions, a subsidiary of PostNL, is seeking a Senior Customer Service Specialist for Kraków to support Polish and Czech markets and ensure smooth exports and customer experience.

The role focuses on email-based inquiries, claims support, and collaboration with carrier partners and the Netherlands HQ. Ideal candidates have 2–3 years in logistics CS, Polish native, and English at a communicative level. Hybrid work with 2–3 days in the office offered.

Qualificações

• Minimum of secondary education.
• Native-level proficiency in Polish.
• Communicative level of English.
• At least 2–3 years of experience in customer service and logistics.
• Experience with CRM systems.

Responsabilidades

• Customer support for the Polish and Czech markets.
• Handling customer shipment-related inquiries and requests, primarily via email.
• Proactively addressing customer requests, including claims and general inquiries.
• Assisting new customers with the claims process.
• Maintaining an overview of the partnership between carriers and the company.
• Communicating with relevant departments at the Spring GDS headquarters in the Netherlands.
• Regular reporting based on data from internal systems (e.g., Power BI, CRM, XBS).
• Working with the internal logistics CRM system and other databases.
• Building strong relationships with key customers.
• Understanding and proactively improving internal Customer Service processes.
• Staying up-to-date on new services, systems, and suppliers.
• Participating in regular meetings as part of the Sales Department.
• Ensuring active, efficient communication and collaboration across company departments.
• Training new team members across both countries.
• Providing support and collaboration with the Czech customer service team (technical and process support), not direct management. This role is more about regional support role from Poland that supports the Polish and Czech CS teams.

Conhecimentos

Polish (Native)

English (Communicative)

Customer service

Formação

Secondary education

Ferramentas

CRM systems

Power BI

XBS

Descrição da vaga

Spring Global Delivery Solutions, a subsidiary of PostNL, is seeking a Senior Customer Service Specialist for Kraków to support Polish and Czech markets and ensure smooth exports and customer experience.

The role focuses on email-based inquiries, claims support, and collaboration with carrier partners and the Netherlands HQ. Ideal candidates have 2–3 years in logistics CS, Polish native, and English at a communicative level. Hybrid work with 2–3 days in the office offered.