Client Services Specialist (Dutch Speaker)

TAS Talent Assets Services; Województwo mazowieckie; Hybride; PLN 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

International work environment

Career development

Résumé du poste

TAS Talent Assets Services in Warsaw is seeking a Client Services Specialist to join an international, customer-focused team. You will provide professional client support via email, phone, and other channels, ensuring a seamless experience and strong relationships.

The role emphasizes collaboration with internal and external partners, accurate record-keeping, and proactive problem-solving. Hybrid work in Warsaw, with onboarding and opportunities for career growth within a global organization.

Qualifications

• Dutch language fluency and English proficiency.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with proactive problem solving.
• Previous customer service or shared services experience is advantageous.

Responsabilités

• Providing professional support to clients via email, phone, and other communication channels.
• Managing customer inquiries and ensuring timely resolution of issues.
• Coordinating with internal teams to address client needs and deliver effective solutions.
• Maintaining accurate client records and updating information in internal systems.
• Monitoring service quality and ensuring compliance with company standards.
• Building and maintaining strong relationships with clients and business partners.

Connaissances

Dutch language

English language

Communication skills

Organizational skills

Customer focus

Customer service experience

Description du poste

For our client based in Warsaw, we are currently looking for a Client Services Specialist to join an international and customer-focused team.

As a Client Services Specialist, you will play a key role in delivering exceptional support to clients, ensuring a seamless customer experience, and building strong business relationships. You will work closely with internal stakeholders and external partners to resolve inquiries, manage client requests, and contribute to service excellence.

Responsibilities

• Providing professional support to clients via email, phone, and other communication channels
• Managing customer inquiries and ensuring timely resolution of issues
• Coordinating with internal teams to address client needs and deliver effective solutions
• Maintaining accurate client records and updating information in internal systems
• Monitoring service quality and ensuring compliance with company standards
• Building and maintaining strong relationships with clients and business partners

Qualifications

• Fluency in Dutch and good command of English
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Customer-oriented mindset with a proactive approach to problem-solving
• Previous experience in customer service, client support, shared services, or a similar role is an advantage

What’s on Offer

• Hybrid work model based in Warsaw
• Competitive salary and attractive benefits package
• International and collaborative work environment
• Professional onboarding and training
• Opportunities for career growth and development within a global organization