Hybrid Customer Care Specialist (Polish Market)

Aon plc; Kraków; Hybrid; PLN 42,000 - 66,000; Full time

Job summary

Aon plc in Kraków is seeking a Customer Care representative for the Small Enterprises team. You will be the first point of contact for clients, helping resolve their issues and ensuring data accuracy. The role is hybrid with flexibility to work virtually or from the office in Poland.

You will build a phenomenal client journey, monitor client feedback, and support tasks such as invoices and handovers to the Netherlands team. English and Dutch at C1 level are expected.

Qualifications

• Experience in tourism or services helps.
• Fluent in English and Dutch at C1 level.
• Able to prioritize tasks and stay organized.
• Customer-oriented with a collaborative approach.

Responsibilities

• Answer inbound client calls and resolve issues.
• Ensure client data is up to date in systems.
• Manage administrative tasks and invoices as needed.
• Support colleagues in the Netherlands when required.

Skills

Customer focus

Communication

English (C1)

Dutch (C1)

Job description

Aon plc in Kraków is seeking a Customer Care representative for the Small Enterprises team. You will be the first point of contact for clients, helping resolve their issues and ensuring data accuracy. The role is hybrid with flexibility to work virtually or from the office in Poland.

You will build a phenomenal client journey, monitor client feedback, and support tasks such as invoices and handovers to the Netherlands team. English and Dutch at C1 level are expected.