Customer Service with Slovenian

TopTalents; Kraków; Hybrid; PLN 127,496 - 169,995; Full time

Benefits offered by this job

Processus de recrutement en ligne

Modèle de travail hybride (3 jours au bureau)

Soins médicaux privés

Plateforme MyBenefit Cafeteria

Assurance-vie groupe

Journée supplémentaire pour votre anniversaire

Jours supplémentaires pour activités bénévoles

Rabais sur produits Amway

Bonus annuel basé sur performance

Formations internes et externes

Job summary

Une plateforme de recrutement dynamique recherche un Customer Service Specialist avec Slovène et Anglais. Vous serez responsable de gérer les demandes des clients et de trouver des solutions innovantes pour améliorer leur satisfaction, le tout dans un environnement de travail hybride offrant de nombreux avantages.

Qualifications

• Langue Slovène au niveau C1/C2.
• Anglais au minimum au niveau B2.
• Expérience en service client est un atout.

Responsibilities

• Gérer les requêtes commerciales et les appels entrants (70 interactions/jour).
• Documenter les interactions dans notre système de tickets.
• Contribuer à des projets au sein de divers départements.

Skills

Communication

Enthousiasme

Travail d'équipe

Job description

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We are looking for a Customer Service with Slovenian. Excellent Slovenian and English at B2 is a must.

We kindly ask you to provide your CV in English.

What Do We Offer

• Online recruitment process
• Hybrid Work model (3 days from office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after the probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Relocation package for candidates outside Poland
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street
  
  

Requirements

• Enthusiastic, communicative approach and willingness to support our customers
• Slovenian language at C1/C2 level is a must, together with English at minimum B2 level
• Excellent knowledge of an additional European language on full professional proficiency - nice to have
• Courage to face new challenges and opportunities
• A great approach to teamwork and focus on internal and external customers
• Experience in customer service will be an asset
  
  

Responsibilities

• Manage business queries and inbound calls (average 70 interactions per day)
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in our database
• Document interactions in our ticket system
• Help with the implementation of new IT solutions
• Generate innovative ideas and solutions that will improve customer satisfaction
• Assist other team members to leverage and develop their capabilities
• Contribute to projects in various departments outside of regular responsibilities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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