Hybrid Customer Operations Specialist – Kraków

PerkinElmer; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare including dental

Life and long-term disability

MyBenefit Cafeteria system

Multisport Card

Social Fund Subsidies

Home Office allowance

Tuition reimbursement

Referral awards

Internal career development

Birthday day off

Additional vacation days

Job summary

PerkinElmer in Krakow is seeking a Customer Operations Associate to deliver first-level support for OneSource Services. You will coordinate service requests, communicate with customers, and ensure service delivery aligns with SLAs and contractual obligations.

The role is hybrid (3 days in Quattro Business Park, Krakow) and requires strong English, 2 years in customer service, and experience with SAP/ServiceMax/Maximo to help manage inquiries and escalations effectively.

Qualifications

• 2 years of experience in a customer service environment
• Proficient English; strong verbal and written communication
• Excellent organizational and time-management skills
• Experience with SAP, ServiceMax or Maximo is beneficial
• Strong teamwork and problem-solving abilities

Responsibilities

• Act as the primary point of contact for incoming customer inquiries and support requests
• Assess customer needs and route requests to the appropriate internal teams for timely resolution
• Ensure effective handling of escalations, transfers, and reassignments to maintain customer satisfaction
• Receive, monitor, and process customer service requests in a timely manner
• Schedule equipment maintenance, repair services, and compliance activities (e.g., OQ, PQ, validation)
• Coordinate with internal service teams and external service providers to ensure successful delivery
• Track service activities and maintain accurate records in the CMMS system
• Ensure all activities are completed in accordance with SLAs and SOWs
• Follow up on completed service events to confirm customer satisfaction
• Maintain accurate and timely data entry with minimal errors
• Monitor open service requests and drive closure within defined performance metrics
• Support adherence to internal processes, KPIs, and quality standards
• Collaborate with service delivery teams to meet performance and operational targets
• Provide visibility into data accuracy and process performance
• Support reporting and present operational results to management
• Act as a point of contact within customer site teams

Skills

Customer orientation

Communication skills

English proficiency

Attention to detail

Team collaboration

Tools

SAP

ServiceMax

Maximo

Job description

PerkinElmer in Krakow is seeking a Customer Operations Associate to deliver first-level support for OneSource Services. You will coordinate service requests, communicate with customers, and ensure service delivery aligns with SLAs and contractual obligations.

The role is hybrid (3 days in Quattro Business Park, Krakow) and requires strong English, 2 years in customer service, and experience with SAP/ServiceMax/Maximo to help manage inquiries and escalations effectively.