Senior Customer Care & Sales Support Specialist (Hybrid)

Genpact; Lublin; Hybrid; PLN 73,000 - 88,000; Full time

Job summary

Genpact in Poland is seeking a Sr. Associate in Customer Care - Sales & Support to deliver excellence in order management, problem solving, and customer service within the standard SLA framework.

You will use Salesforce, SAP and customer portals to manage end-to-end order flow and handle exceptions with accuracy. The role requires German language proficiency at an advanced level and a related business degree.

Qualifications

• German language proficiency is required at Advanced (C1) level.
• Experience in customer care or sales support is preferred.

Responsibilities

• Provide excellence in Customer Service through end-to-end order management and problem solving to support critical situations.
• Use Salesforce, SAP and customer portals to manage order flow, entry, and worklist management, ensuring compliance with SLAs.
• Collaborate with internal stakeholders to resolve queries and improve processes; prepare reports and participate in continuous improvement projects.

Skills

Content Management

Content Management Systems (CMS)

Customer Care

Data Analytics

Data Consulting

Data Science

Data Tools

Google Analytics

Help Desk Support

Invoice Payments

Marketing Analytics

Microsoft Office

Salesforce (Software)

Social Media

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce (Software)

SAP

Job description

Genpact in Poland is seeking a Sr. Associate in Customer Care - Sales & Support to deliver excellence in order management, problem solving, and customer service within the standard SLA framework.

You will use Salesforce, SAP and customer portals to manage end-to-end order flow and handle exceptions with accuracy. The role requires German language proficiency at an advanced level and a related business degree.