German-Speaking Customer Service Specialist (Hybrid)

Accenture Poland; Warszawa; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Employee share purchase plan

Job summary

Accenture Poland is seeking a customer service professional to handle service and repair requests by phone and email, review contracts, and manage SAP-based orders and returns. The role involves coordinating with internal teams and vendors to ensure timely query resolution within contractual metrics.

Work will be in a hybrid setting with in-person collaboration, learning opportunities, and development support.

Qualifications

• Fluency in German language (min. C1).
• Knowledge of English language (min. B2).
• Well-developed communication skills.
• Full time availability, 8 hours daily from Monday to Friday.
• Client orientation and stress resistance.
• Microsoft Office package knowledge (Excel, Word, PowerPoint).

Responsibilities

• Perform customer service activities related to service and repair requests from customers over the phone and via e-mail.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Ensure resolution of queries within the contractual metrics.

Skills

German language

English language

Communication skills

Microsoft Office

Client orientation

Stress resistance

Tools

SAP

Microsoft Office

Job description

Accenture Poland is seeking a customer service professional to handle service and repair requests by phone and email, review contracts, and manage SAP-based orders and returns. The role involves coordinating with internal teams and vendors to ensure timely query resolution within contractual metrics.

Work will be in a hybrid setting with in-person collaboration, learning opportunities, and development support.