Global Customer Care: International Case Management(Hybrid)
Smith+Nephew
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Benefits offered by this job
Job summary
Smith+Nephew in Poland is seeking a Global Customer Service Specialist to join a global team delivering exceptional service across international markets. You will manage customer requests through Salesforce Service Cloud, own cases from receipt to resolution, and collaborate with stakeholders to meet service levels and quality standards.
In this role you will work with colleagues across functions to improve processes, support automation, and drive operational excellence.
Qualifications
- Fluency in French and English, written and spoken.
- Experience in Customer Service or order management.
- Experience using Salesforce Service Cloud, SAP, ERP, and Excel.
Responsibilities
- Manage customer cases assigned by local country teams through Salesforce Service Cloud.
- Own cases from receipt to resolution while meeting agreed service levels and quality standards.
- Collaborate with cross-functional teams to improve processes, support automation and system enhancements.
- Communicate with stakeholders to manage workloads and ensure a smooth customer journey.
Skills
Tools
Job description
Smith+Nephew in Poland is seeking a Global Customer Service Specialist to join a global team delivering exceptional service across international markets. You will manage customer requests through Salesforce Service Cloud, own cases from receipt to resolution, and collaborate with stakeholders to meet service levels and quality standards.
In this role you will work with colleagues across functions to improve processes, support automation, and drive operational excellence.
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