Customer Care (Sales & Support) Specialist with German OR French– O2C area

Genpact Ltd.; Wrocław; Hybrid; PLN 91,000 - 109,000; Full time

Benefits offered by this job

Private medical care

Pluxee card

Life insurance

Multisport card

Training and development programs

Additional paid leave

Job summary

Genpact in Poland is seeking a Customer Care (Sales & Support) Specialist with German or French to join a hybrid or remote team. The role focuses on supporting order-to-cash processes and delivering high-quality service.

You will work with Salesforce and SAP to manage orders, resolve issues, and coordinate with internal teams. The position offers private medical care, life insurance, Multisport, and training opportunities.

Qualifications

• German at C1 level or French
• English at least B2
• SAP order management knowledge
• Strong attention to detail
• Strong problem-solving and teamwork
• Ability to adapt to new systems and processes

Responsibilities

• Manage end-to-end OTC order flow in Salesforce and SAP.
• Provide customer service and resolve order issues following defined processes and SLAs.
• Investigate missed OTIF deliveries and coordinate corrective actions.
• Maintain customer master data in SAP and address pricing/certification/MOQ issues.
• Collaborate with internal teams to ensure timely order execution and query resolution.
• Handle critical escalations, including AOG and line stops, coordinating investigations.
• Analyze order and LOOP trends, prepare reports, and identify process improvements.
• Support Lean Six Sigma initiatives and knowledge sharing within the team.

Skills

German C1

French

English B2

SAP order management

Salesforce

Attention to detail

Problem-solving

Teamwork

Tools

Salesforce

SAP

Job description

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are currently looking for a Customer Care (Sales & Support) Specialist with German OR French to join our team in a hybrid role or remote mode.

The salary for this position starts at 9,000 PLN gross.

Responsibilities:

• Manage end-to-end OTC order flow using Salesforce, SAP, and customer-specific portals, including order entry and worklist management.
• Provide customer service and resolve order-related issues, ensuring compliance with defined processes, KPIs, and SLAs.
• Investigate missed OTIF deliveries and coordinate corrective actions with relevant stakeholders.
• Maintain customer master data, specifications, and part numbers in SAP, proactively addressing pricing, certification, and MOQ issues.
• Collaborate with internal teams and customer-facing CSRs to ensure timely order execution and effective query resolution.
• Handle critical escalations, including line stop and Aircraft on Ground (AOG) situations, coordinating investigations and resolutions.
• Analyze order and LOOP trends, prepare reports, and identify opportunities for process improvements.
• Support continuous improvement, Lean Six Sigma projects, process transitions, training, and knowledge sharing within the team.

Requirements:

• Knowledge of German min. C1 OR French.
• Knowledge of English min. B2.
• Knowledge of the SAP order management process.
• Strong attention to detail and numerical accuracy.
• Strong problem-solving skills, ownership and an ability to work as part of the team.
• Ability to manage change, including quickly adapting to new systems and processes.

What can we offer?

• Contract of employment,
• Private medical care (LuxMed),
• Pluxee card,
• Life insurance,
• Multisport card,
• Access to professional training and development programs,
• Additional paid leave (up to 4 extra days).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.