Senior CSM & Revenue Architect — Remote

Instruqt; Polska; Hybrid; PLN 391,000 - 626,000; Full time

Benefits offered by this job

Equity participation

Remote-first culture

Job summary

Instruqt is seeking a Senior Customer Success Manager / Architect to drive expansion, retention, and measurable ROI across our strategic customer base. You will own the customer journey from onboarding to expansion, partnering with Marketing, Sales Engineering, and Customer Education leaders to prove business value.

This role emphasizes revenue impact beyond traditional CSM activities. Expect a remote-first environment serving US and Canada accounts, managing multi-hundred thousand dollar ARR

Qualifications

• 5+ years in Customer Success, Account Management, or Strategic Consulting.
• Experience managing $100K+ ARR SaaS accounts.
• Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred).
• Comfortable working with Sales Engineers and technical stakeholders.

Responsibilities

• Retention & Health: Maintain 95%+ gross retention and identify churn risk early.
• Expansion Revenue: Drive land-to-expand motions and identify upsell opportunities.
• Adoption & Time-to-Value: Own onboarding and ensure adoption of new product releases.
• ROI & Executive Alignment: Quantify value with customers and run executive QBRs.
• Advocacy & Champions: Build multi-threaded relationships and develop referenceable customers.

Skills

Strong business acumen

Executive communication

Data-driven

Expansion mindset

Clear, structured communicator

Job description

Instruqt is seeking a Senior Customer Success Manager / Architect to drive expansion, retention, and measurable ROI across our strategic customer base. You will own the customer journey from onboarding to expansion, partnering with Marketing, Sales Engineering, and Customer Education leaders to prove business value.

This role emphasizes revenue impact beyond traditional CSM activities. Expect a remote-first environment serving US and Canada accounts, managing multi-hundred thousand dollar ARR