Strategic CSM: Grow NDR & Adoption (Remote)

Altscore; Polska; Hybrid; PLN 352,000 - 509,000; Full time

Benefits offered by this job

Remote-First

Unlimited PTO

Medical Insurance

Stock Options

Growth Budget

Referral Bonus

Job summary

AltScore is hiring a Customer Success Manager to own the full customer lifecycle—from onboarding to renewals and expansion—across a Latin America portfolio. You will work closely with the CEO and cross-functional teams to drive success and growth.

We value ambitious, sharp, and competitive professionals who thrive in a fast-paced, remote-first environment. Occasional travel to meet key clients in Latin America is expected.

Qualifications

• 3+ years in Customer Success, Account Management, or Consulting within Enterprise SaaS or Fintech.
• Experience with API-based products and lending infrastructure; HubSpot is a plus.
• Fluent in Spanish and English; Portuguese is a plus.

Responsibilities

• End-to-End Ownership: Own onboarding, adoption, renewals, and expansion.
• Drive Net Dollar Retention by identifying usage growth opportunities.
• Advocate for customers internally; collaborate with Product & Engineering on features.
• Use data to anticipate risks and guide long-term strategy.
• Partner with Sales and Delivery to unblock deals and ensure seamless integration.
• Build high-trust relationships with senior stakeholders across LatAm.
• Contribute to CS playbook, improving processes as the company grows.

Skills

Enterprise SaaS

Customer Success

Account Management

Churn Reduction

Spanish & English

Tools

HubSpot

Job description

AltScore is hiring a Customer Success Manager to own the full customer lifecycle—from onboarding to renewals and expansion—across a Latin America portfolio. You will work closely with the CEO and cross-functional teams to drive success and growth.

We value ambitious, sharp, and competitive professionals who thrive in a fast-paced, remote-first environment. Occasional travel to meet key clients in Latin America is expected.