Remote Customer Solutions Architect

Certifier; Kraków; Hybrid; PLN 92,000 - 154,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Remote-first with Kraków office option

Flexible contract types (employment, B

Bonuses depending on targets

Private health insurance and sports

Equipment provided and learning budget

Paid time off and team off-site trips

Top-tier tools (HubSpot, Intercom, Am]

Job summary

Certifier is seeking a Customer Solutions Specialist to join our Customer Success team as the technical bridge for onboarding and ongoing support. You’ll own implementation for new customers, handle SSO and API integrations, and assist larger accounts with complex setups to ensure smooth go-lives.

Working closely with Product, Engineering, and Sales, you’ll help shape how we implement for enterprise customers while maintaining a customer-first, proactive approach.

Qualifications

• 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, or account management.
• Fluent professional English: comfortable leading calls, drafting docs and follow-ups.
• Customer-first, solution-oriented mindset to find paths forward when things don’t work as expected.
• Able to troubleshoot, not just configure: diagnose broken integrations and map next steps.
• Hands-on with integration tools (Zapier, Make, n8n) and able to read API docs; experience with CRM/customer success tools (HubSpot, Intercom).
• Proactive and hands-on: following up, flagging risks, closing loops before issues arise.
• Comfortable joining sales calls for technical discovery and security questions.

Responsibilities

• Onboard and drive go-live for customers, mapping workflows from kickoff to launch.
• Lead technical setup: SSO, API integrations, bulk data config, custom use cases.
• Keep implementation on track: monitor tasks and ensure readiness before go-live.
• Support enterprise customers on technical or security-heavy calls when needed.
• Troubleshoot issues: dig into integrations and data mappings to resolve problems.
• Contribute to process improvements with Product and Success teams.

Skills

Zapier

Make

n8n

API documentation

HubSpot

Intercom

English proficiency

Tools

Zapier

Make

n8n

HubSpot

Intercom

Job description

Certifier is seeking a Customer Solutions Specialist to join our Customer Success team as the technical bridge for onboarding and ongoing support. You’ll own implementation for new customers, handle SSO and API integrations, and assist larger accounts with complex setups to ensure smooth go-lives.

Working closely with Product, Engineering, and Sales, you’ll help shape how we implement for enterprise customers while maintaining a customer-first, proactive approach.