Remote Head of Enterprise Customer Success

Mural Health; Poland; Remote; PLN 521,000 - 707,000; Full time

Job summary

Mural Health is hiring a Director of Customer Success to own executive relationships with our largest customers and to scale a high-performing CS team. You will build processes that ensure retention, expansion, and customer value across complex enterprise trials.

Reporting to the SVP of Customer Experience, you will lead across Product, Support and Sales, shaping how CS drives trial outcomes and platform adoption in a remote-first environment.

Qualifications

• Experience leading customer-facing teams in SaaS or tech.
• Proven track record with large, complex enterprise accounts.
• Experience building and scaling teams with coaching and development.
• Experience designing customer success processes and playbooks.
• Strong data analytics translating account data into strategy.
• Cross-functional collaboration with product, sales and support.

Responsibilities

• Lead and grow the Customer Success team with clear structure, goals, and growth paths.
• Own executive relationships with top sponsor and CRO accounts and drive reviews.
• Design scalable CS processes covering onboarding, adoption, reviews, and renewals.
• Establish operating rhythms with Product, Support and Sales to turn insights into action.
• Identify expansion opportunities and partner with Sales on renewals.

Skills

Customer Success

Enterprise Relationships

Team Leadership

SaaS

Process Design

Analytics

Executive Presence

Job description

Mural Health is hiring a Director of Customer Success to own executive relationships with our largest customers and to scale a high-performing CS team. You will build processes that ensure retention, expansion, and customer value across complex enterprise trials.

Reporting to the SVP of Customer Experience, you will lead across Product, Support and Sales, shaping how CS drives trial outcomes and platform adoption in a remote-first environment.