Strategic Enterprise CSM | Renewals & Growth (Remote)

Aiwyn; Poland; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Remote work culture

Flexible PTO

World-class health benefits

Stock options

401(k) matching

Adventure travel stipend

Job summary

Aiwyn is seeking an experienced Customer Success Manager to drive retention and growth within our strategic enterprise customer base. You will own onboarding, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.

Work closely with Enterprise customers to align objectives, create tailored success plans, and guide adoption to maximize long-term retention, expansion, and advocacy.

Qualifications

• Experience in enterprise‑level SaaS renewals and renewals processes.
• Ability to create renewal playbooks and establish metrics.
• Proven track record increasing renewal rates.

Responsibilities

• Oversee onboarding, QBRs, and executive check-ins.
• Develop tailored success plans with enterprise customers.
• Guide adoption to maximize usage and long‑term retention.
• Collaborate with Sales and Product on expansion opportunities.
• Travel up to 30% to visit customers.

Skills

Stakeholder management

Renewals

Data analysis

Negotiation

Communication

Team collaboration

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Aiwyn is seeking an experienced Customer Success Manager to drive retention and growth within our strategic enterprise customer base. You will own onboarding, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.

Work closely with Enterprise customers to align objectives, create tailored success plans, and guide adoption to maximize long-term retention, expansion, and advocacy.