Senior Client Services Specialist with Dutch

Randstad Polska Sp. z o.o.; Warszawa; Hybrid; PLN 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work model

Sports card

Medical package

Insurance

Job summary

Randstad Polska Sp. z o.o. in Warsaw is seeking senior insurance customer support professionals fluent in Dutch to join a global client project.

You will blend client engagement with leadership duties, shaping the quality and performance of the team from the ground up. Your tasks include handling complex inquiries, policy adjustments, coaching junior staff, and leading onboarding sessions. The role offers hybrid work after onboarding (3 days in the office, 2 days from home) and an attractive

Qualifications

• Fluent Dutch (C1) is required.
• Good English (spoken and written).
• 4–6 years in insurance customer service.
• Proven training, coaching and onboarding experience.
• WFT certification is a plus.
• Excellent communication and mentoring skills.
• Strong problem-solving and attention to detail.

Responsibilities

• Provide high-quality phone-based insurance customer service.
• Handle complex inquiries and policy adjustments.
• Mentor and coach junior colleagues.
• Lead onboarding, training and floorwalking support.
• Assist with challenging insurance claims and edge cases.
• Ensure smooth operations and high service standards.

Skills

Dutch (C1)

English (spoken and written)

Mentoring

Coaching

Problem-solving

Attention to detail

Job description

Are you fluent in Dutch and looking to leverage your extensive expertise in the insurance sector? For our client, a global company expanding its operations in Warsaw, we are seeking experienced insurance professionals for senior roles within their growing team.
If you bring a strong background in phone-based customer support and enjoy guiding and mentoring others, this position offers the perfect blend of client engagement and leadership support. Join this new project in Warsaw and help shape the quality and performance of the team from the ground up!

What will your tasks involve?

• Providing high-quality, phone-based customer service for clients in the insurance market.
• Handling complex customer inquiries, policy adjustments and elevated service cases.
• Dedicating roughly half of your time to supporting, mentoring and coaching junior team members.
• Leading onboarding sessions, training and providing active floorwalking support.
• Assisting colleagues with challenging insurance claims and procedural edge cases.
• Ensuring smooth operational workflows and high standards of service delivery.

What we expect from you?

• Fluent Dutch minimum C1
• At least a communicative level of English, both spoken and written.
• 4–6 years of experience in customer service within the insurance sector strongly preferred
• Proven experience or strong aptitude for training, coaching and onboarding junior employees.
• Valid WFT certification is a major advantage.
• Excellent communication, interpersonal, and mentoring skills.
• Strong problem-solving abilities and high attention to detail.

What you can expect from us?

• Employment contract.
• Opportunity to co-create a senior function in an international, dynamically expanding company.
• Comprehensive onboarding and professional growth opportunities.
• Attractive benefits package (sports card, medical package, insurance, etc.)
• Modern, well-located office in Warsaw (Śródmieście).
• Hybrid work model (after the initial onboarding period: 3 days in the office, 2 days from home).

this job offer is intended for people over 18 years of age

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