Senior Customer Service Representative

Randstad Polska Sp. z o.o.

Wrocław

Hybrid

PLN 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Hybrid working model

Private medical care

Group insurance (PZU)

Sports card - MultiSport

Online cafeteria

Job summary

Randstad Polska Sp. z o.o. in Wroclaw seeks an experienced customer relationship professional for a hybrid role. You will manage key client relationships, oversee end-to-end order management, and support CRM workflows to drive service excellence.

Requirements include a Bachelor's degree (or higher), 3+ years in a similar position, and proficiency in SAP and Salesforce with English at C1 level. Multilingual abilities are a plus; a temporary contract is offered.

Qualifications

Bachelor’s degree or higher.
Equivalent professional experience (minimum 3 years).
Strong ERP and CRM systems knowledge (SAP and Salesforce).
English at minimum C1 level.
Knowledge of any additional European languages is a plus.
Highly self-motivated with strong interpersonal skills.
Proactive approach and flexibility to changing priorities.

Responsibilities

Proactively managing key customer relationships and acting as the primary contact for service-related queries and issues.
Handling end-to-end order management, including monitoring status, addressing backorders, and providing proofs of delivery.
Reviewing PO requirements to ensure alignment with terms, using CRM tools like Salesforce.
Preparing and analyzing operational reports and dashboards for internal and client use.
Collaborating with internal logistics, claims, credit control, and stakeholders to resolve issues.
Participating in regular customer meetings to identify improvements in satisfaction and efficiency.

Skills

ERP & CRM systems

SAP

Salesforce

English C1

Multilingual asset

Education

Bachelor's degree or higher

Job description

If you feel comfortable speaking English, have proven experience in a customer-facing rolein the corporate environment, and would like to join aglobal brand in Wrocław-

What will your tasks involve?

Proactively managing key customer relationships and acting as the primary point of contact for all service-related queries and issues. Understanding, anticipating, and identifying the service needs of premium accounts to ensure high client satisfaction.
Handling the end-to-end order management process, including monitoring order status, addressing backorders, and providing proofs of delivery. Proactively informing customers of any potential order disruptions and updating relevant customer portals as needed.
Reviewing purchase order requirements to ensure alignment with standard commercial terms and conditions, utilizing CRM tools (e.g., Salesforce) to support customer relationship workflows.
Preparing and analyzing operational reports, performance metrics, and dashboards (both internal and client-facing). Actively participating in client review meetings, evaluating service processes, and driving continuous improvement in process efficiency.
Partnering closely with internal logistics teams, issue resolution/complaints departments, credit control/collections teams, and business stakeholders to resolve claims and uphold high service quality standards.
Participating in regular customer meetings to identify opportunities for enhancing customer satisfaction, communication channels, and overall operational efficiency.

What we expect from you?

Bachelor’s degree or higher
Equivalent professional experience (minimum 3 years)
Strong skills of ERP and CRM systems (SAP and SalesForce)
English at minimum C1 level
Knowledge of any additional European languages will be an asset
Highly self-motivated
Strong interpersonal and relationship building skills
Proactive approach to job responsibilitiesFlexibility to adapt quickly to changing priorities

What you can expect from us?