Customer Service Representative with German

Randstad; Województwo mazowieckie; Híbrido; PLN 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contract of employment

Hybrid work

Private healthcare

Life insurance

Lunch card

Sports card

Cafeteria platform

Holiday co-financing

Kids' summer camp co-financing

Christmas gifts

Legimi platform access

Employee discounts

Descripción de la vacante

Randstad Polska Sp. z o.o. is seeking a German-speaking Customer Service professional for our Warsaw hub. You will handle B2B inquiries, manage forecasts and orders, and coordinate with logistics to ensure timely deliveries.

Fluency in German and English (B22) is required, with French as a plus. The role offers a hybrid work model, private healthcare, and life insurance as part of the benefits package.

Formación

• German and English at B2 level or higher are required.
• French knowledge is a plus.
• Eligible to live and work in Poland.

Responsabilidades

• Be the main contact for B2B customers, including large accounts.
• Manage the full customer journey: forecast checks, order processing, and liaising with logistics to ensure on-time delivery.
• Act as a problem-solver and collaborate with sales or supply teams to resolve issues quickly.
• Build strong, long-term relationships and ensure an excellent customer experience.
• Utilize the company’s digital tools to perform duties efficiently.

Conocimientos

German language (B2+)

English language (B2+)

French knowledge (bonus)

Herramientas

CRM systems

Descripción del empleo

Ready to launch your career with a global brand? We’re looking for German speakers (B2+) to join a Customer Service team in Warsaw!

Hey! We're Randstad, and we're helping one of our clients (a global leader in their field) develop their Customer Operations Hub right here in Warsaw.

So, what's the deal?

• You’ll be part of a company with strong values and a real purpose.
• This company genuinely cares. They believe in building real, lasting relationships—with their clients and withyou.

The one key requirement: This role is all about building relationships with partners. You'll need to be fluent in German (minimum B2 level) and also comfortable using English for team communication.

Sound like you? Keep reading and hit that apply button. Let’s chat!

What will your tasks involve?

• be the main contact for B2B customers (we're talking big companies that buy our client's products),
• handle the entire customer journey. You'll check their future orders (forecasts), process their current orders, and work with the logistics team to make sure everything gets delivered on time.
• be a problem-solver. If a customer has a question or an issue, you’re the one they’ll call. You’ll be the detective who finds the solution and works with other teams (like sales or supply) to get it fixed fast.
• build relationships. Your main goal is to make the customer experience amazing and build strong, positive connections.
• use modern tools. You’ll have a whole ecosystem of digital tools to help you get your job done.

What we expect from you?

• advanced knowledge of German and English (min. B2 on both languages),
• good knowledge of French will be a big plus
• eligibility to live and work in Poland,
• previous experience in Customer Service / Order Management,
• proactive attitude with ability to quickly adapt to new situations,
• problem solving mindset,
• willingness to work with customers and building long-term relations,
• customer focus and effective communication skills,

What you can expect from us?

• contract of employment,
• hybrid model of work,
• private healthcare,
• life insurance,
• lunch card,
• sports card,
• cafeteria platform,
• holiday co-financing,
• co-financing for kids' summer camps,
• Christmas gifts,
• free access to the Legimi platform,
• discount for company products.

this job offer is intended for people over 18 years of age

досвід

6-12 miesięcy