Senior AV Tech & Client Delivery Lead

JLL; Kraków; On-site; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Employee assistance program

Job summary

JLL is seeking an Audio Visual Technical Manager to lead the technical heartbeat of our conference spaces and the team behind them. This client-facing leadership role combines deep AV expertise with strong people management to ensure flawless delivery across every meeting.

You'll guide a team of AV coordinators, act as the trusted technical authority for clients and their customers, and balance hands-on troubleshooting with mentorship in a fast-paced, high-visibility environment.

Qualifications

• Proven ability to lead a team in a fast-paced technical environment.
• Strong knowledge of integrated AV systems and video conferencing.
• Excellent client-facing communication and problem-solving skills.
• Experience deploying and maintaining AV hardware and software.

Responsibilities

• Lead and line-manage a team of AV coordinators.
• Serve as client-facing technical authority for meetings.
• Provide white-glove technical support for meetings.
• Resolve client concerns and proactively address needs.
• Oversee deployment and operation of Crestron Flex, Polycom VTC, and other systems.
• Coordinate room setups, layouts, and equipment specifications.
• Manage maintenance, testing, and firmware updates.
• Escalate and coordinate with IT and vendors.

Skills

Team leadership

Client-facing

Troubleshooting

AV systems

Tools

Crestron Flex

Polycom VTC

MS Teams

Zoom

WebEx

Job description

JLL is seeking an Audio Visual Technical Manager to lead the technical heartbeat of our conference spaces and the team behind them. This client-facing leadership role combines deep AV expertise with strong people management to ensure flawless delivery across every meeting.

You'll guide a team of AV coordinators, act as the trusted technical authority for clients and their customers, and balance hands-on troubleshooting with mentorship in a fast-paced, high-visibility environment.