AV Technician

EOS IT Solutions; Warszawa; On-site; PLN 100,440 - 145,080; Full time

Job summary

EOS IT Solutions is seeking an AV Field Technician to install, configure, and decommission audiovisual systems at client sites across Europe. You will ensure installations meet high standards, troubleshoot issues, and deliver exceptional service in fast-paced environments, with frequent travel to commercial settings.

The role focuses on hands-on AV and video conferencing deployments, room audits, preventive maintenance, and on-site testing, with collaboration across EOS teams to meet SLAs.

Qualifications

• Proven experience in AV/video conferencing system installation.
• Hands-on experience with cables and installation hardware.
• Willingness to travel frequently across Europe.
• Professional, customer-focused approach and ability to work independently.

Responsibilities

• Install and de-install AV systems at client sites in commercial environments.
• Configure endpoints and supporting infrastructure.
• Conduct room audits for optimal technology performance.
• Perform preventative maintenance and document outcomes.
• Resolve hardware faults and document RMA requests.
• Provide on-site testing and software upgrades; escalate as needed.

Skills

AV installation

Video conferencing

Cable handling

Travel readiness

Customer focus

Tools

Crestron

AMX

Extron

Job description

Who We Are

EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.

Who We Are

EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.

We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.

The Role

As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.

Please note: This role requires frequent travel across Europe.

What You’ll Do

• Install and de-install AV systems across client sites in commercial environments
• Configure endpoints and supporting infrastructure
• Conduct room audits to ensure optimal technology performance for various meeting room sizes
• Perform preventative maintenance to keep equipment and spaces ready for use
• Identify and resolve hardware faults and system failures
• Complete post-installation assessments and documentation
• Carry out on-site user acceptance testing and software upgrades
• Act as a technical escalation point, providing solutions for ongoing issues
• Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
• Communicate project updates and reports to management
• Document hardware failures and manage break/fix and RMA requests

What You’ll Need To Succeed

• Proven experience in AV/video conferencing system installation
• Practical, hands-on experience using tools and working with cables
• Willingness and ability to travel extensively across the region
• Professional, efficient, and customer-focused approach
• Ability to work under pressure and make confident, independent decisions
• Passion for technical development and continuous learning
• Reliable and responsible, with the ability to work independently or collaboratively
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Critical thinking and problem-solving mindset
• Flexibility to adapt to changing schedules and customer needs

Preferred Skills

• Control Systems: Crestron, AMX, Extron
• Audio Systems: Biamp, QSC, Polycom
• Video Systems: Cisco, Polycom

Diversity & Inclusion

EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.
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