Audio Visual Technician

JLL; Kraków; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Employee assistance program

Structured training and AI upskilling

Job summary

JLL in Kraków is seeking an Audio Visual Technician to keep our conference spaces running flawlessly, from everyday video calls to high‑stakes executive meetings.

You will deliver white‑glove AV support, troubleshoot platforms (Teams, Zoom, WebEx) and codecs (Crestron Flex, Polycom VTC), coordinate room setups, and maintain room standards. A proactive, client‑service mindset and calm presence under pressure are essential.

Qualifications

• Must quickly identify and localize technical issues.
• Strong knowledge of integrated AV systems and video conferencing.
• Professional presence when supporting senior stakeholders.
• Ability to work in a fast-paced environment with shifting priorities.

Responsibilities

• Deliver white-glove technical support for internal meetings and executive meetings.
• Anticipate AV issues and resolve client concerns quickly.
• Operate and troubleshoot video conferencing platforms (Teams, Zoom, WebEx) and codecs (Crestron Flex, Polycom VTC).
• Manage conference room booking system and assist clients with room changes.
• Coordinate room setups to exact specifications ahead of meetings.
• Maintain conference room standards including cleanliness and equipment condition.
• Perform proactive testing, calibration, maintenance, and firmware updates.
• Log escalated technical issues with IT and assist in light commissioning and programming.

Skills

Troubleshooter

AV systems knowledge

Video conferencing

Client service

Calm under pressure

Collaborative with IT

Proactive mindset

Tools

Microsoft Teams

Zoom

WebEx

Crestron Flex

Polycom VTC

Job description

We're looking for an Audio Visual Technician to keep our conference spaces running flawlessly — from everyday video calls to high-stakes executive meetings. You'll be the technical backbone behind our AV systems, blending hands-on troubleshooting with a genuine passion for client service. This is a role for someone who thrives under pressure, anticipates problems before they happen, and takes pride in delivering a seamless experience every time. If you enjoy variety, technology, and being the calm, capable presence in the room, this could be your next step.

What You'll Do

• Deliver white-glove technical support for internal, client, and C-level executive meetings
• Anticipate potential AV issues before they arise and resolve client concerns quickly and confidently
• Operate and troubleshoot video conferencing platforms (Microsoft Teams, Zoom, WebEx) and codec systems such as Crestron Flex and Polycom VTC
• Manage and monitor the conference room booking system, helping clients navigate room changes or repairs
• Coordinate room setups to exact specifications — layout, airwalls, microphones, and projection — ahead of meetings
• Maintain conference room standards, including cleanliness, functionality, signage, and equipment condition
• Perform proactive testing, calibration, maintenance, and software/firmware updates to keep all equipment running smoothly
• Log and escalated technical issues with IT, and take part in light commissioning and programming work

What We're Looking For

• A natural troubleshooter who can quickly identify and localize technical issues
• Strong working knowledge of integrated AV systems and video conferencing technology
• A polished, professional presence, especially when supporting senior stakeholders
• Comfort operating in a fast-paced environment with shifting priorities
• A proactive mindset — someone who spots problems before they become client-facing
• Strong client service instincts, with the ability to stay composed under pressure
• Curiosity and adaptability to pick up new tools, systems, and software
• A collaborative approach to working with IT teams and other internal partners

What You Can Expect From Us

Competitive Rewards & Benefits

• Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program.

Career Development & Growth

• Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.

Stability & Recognition

• 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.

Inclusive & Supportive Culture

• Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.

Global Perspective

• 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.