Tech Support Technician - 1-level - Poland

Luminatortechnologygroup; Pruszcz Gdański; Hybrid; PLN 54,000 - 76,000; Full time

Benefits offered by this job

Private medical care

Glasses support

Multisport card

Life insurance

Development opportunities

Language school access

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group in Poland is seeking a Tech Support Technician to support internal and external customers during troubleshooting – 1st level support.

You will diagnose hardware and software issues from logs, assist with system integration, maintain reports, and coordinate with internal teams to resolve recurring problems. The role offers flexible hours, hybrid work options, private medical care, and development opportunities.

Qualifications

• IT infrastructure knowledge and MS Office proficiency.
• Experience in a technical/technology sector.
• Strong teamwork and customer orientation.
• Experience in diagnostics and structured problem-solving.
• Knowledge of IT infrastructure and network communication (BAT scripts, XML, CSV).
• Familiarity with ticketing/CRM systems and Microsoft tools.
• Independent, self-motivated, solution-oriented.
• Fluent in English and Polish.
• German skills nice to have.

Responsibilities

• Programming of customer data based on requests/requirements.
• Support customers during integration of new systems.
• Technical support via telephone, email, ticketing system, or remote access.
• Diagnosis of hardware/software problems based on logs and test results.
• Performing maintenance and device configurations.
• Maintaining service reports and ticket documentation.
• Inspecting returned items and ensuring troubleshooting.
• Collaborating with internal teams to resolve issues.
• Reporting recurring errors and suggesting improvements.

Skills

IT infrastructure

MS Office

Technical support

Diagnostics & problem-solving

English & Polish

Team orientation

Independent work

Tools

CRM systems

Ticketing systems

Remote access tools

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions.

Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real‑time decision‑making in transit systems. www.luminator.com

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting – 1 -level support.

What you will do:

• Programming of customer data based on requests / requirements
• Support customers during integration process of new systems
• Technical support via telephone, email, ticketing system, or remote access
• Diagnosis of hardware/software problems based on logs and test results
• Performing maintenance and device configurations
• Maintaining service reports and ticket documentation
• Inspecting returned items and ensuring troubleshooting
• Collaborating with internal teams to resolve issues
• Reporting recurring errors and suggesting improvements

What we are looking for:

• Knowledge with IT infrastructure, Ms Office
• Experience in a technical/technology sector
• Strong team and customer orientation
• Experience in diagnostics and structured problem-solving
• Knowledge of IT infrastructure and network communication (BAT scripts, XML, CSV)
• Familiarity with ticketing/CRM systems and Microsoft tools
• Independent, self‑motivated, and solution‑oriented
• Fluent in English and Polish
• German skills nice to have

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care and glasses support
• Sports card (Multisport)
• Life insurance
• Development opportunities.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.