Tech Support Technician - 1-level - Poland

Luminator Technology Group; Pruszcz Gdański; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work options

Private medical care

Sports card (Multisport)

Life insurance

Development opportunities

Language courses

Multinational environment

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is seeking a Tech Support Technician to assist internal and external customers during troubleshooting with 1st-level support. You will program customer data, assist in system integration, and diagnose hardware/software problems using logs and tests.

The role requires solid IT infrastructure knowledge, MS Office proficiency, and strong teamwork with customer focus. English and Polish fluency are essential, German is a plus, with hybrid work and in-office options

Qualifications

• Knowledge of IT infrastructure and Microsoft Office is required.
• Experience in a technical/technology sector is expected.
• Strong team and customer orientation is essential.
• Experience in diagnostics and structured problem-solving is needed.
• Knowledge of IT infrastructure and network communication (BAT scripts, XML, CSV) is desirable.
• Familiarity with ticketing/CRM systems and Microsoft tools is advantageous.
• Independent, self-motivated and solution-oriented attitude is expected.
• Fluent in English and Polish; German is a plus.

Responsibilities

• Program customer data based on requests or requirements.
• Support customers during integration of new systems.
• Provide technical support via telephone, email, ticketing system, or remote access.
• Diagnose hardware/software problems from logs and test results.
• Perform maintenance and device configurations.
• Maintain service reports and ticket documentation.
• Inspect returned items and ensure proper troubleshooting.
• Collaborate with internal teams to resolve issues.
• Report recurring errors and suggest improvements.

Skills

IT infrastructure knowledge

MS Office

Diagnostics & problem solving

Team & customer orientation

Networking (BAT scripts, XML, CSV)

Ticketing/CRM systems

Independent & self-motivated

English & Polish fluency

German language (nice to have)

Tools

CRM systems

Ticketing software

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions.

Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting – 1 -level support.

What you will do:

• Programming of customer data based on requests / requirements
• Support customers during integration process of new systems
• Technical support via telephone, email, ticketing system, or remote access
• Diagnosis of hardware/software problems based on logs and test results
• Performing maintenance and device configurations
• Maintaining service reports and ticket documentation
• Inspecting returned items and ensuring troubleshooting
• Collaborating with internal teams to resolve issues
• Reporting recurring errors and suggesting improvements

What we are looking for:

• Knowledge with IT infrastructure, Ms Office
• Experience in a technical/technology sector
• Strong team and customer orientation
• Experience in diagnostics and structured problem-solving
• Knowledge of IT infrastructure and network communication (BAT scripts, XML, CSV)
• Familiarity with ticketing/CRM systems and Microsoft tools
• Independent, self-motivated, and solution-oriented
• Fluent in English and Polish
• German skills nice to have

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care and glasses support
• Sports card (Multisport)
• Life insurance
• Development opportunities.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.