SaaS Customer Success Manager - Onboarding & Adoption

Revolut Ltd; Polska; Presencial; PLN 120.000 - 180.000; Jornada completa

Descripción de la vacante

Revolut is seeking a Customer Success professional to onboard and support SAAS clients, turning requirements into impactful implementation strategies. You’ll work with GTM, manage stakeholder relationships, and drive product adoption across client organisations.

Ideal candidates have 2+ years in customer success for SAAS, strong analytical skills, and the ability to deliver under pressure while collaborating with Product, Engineering, Sales, Marketing and Operations.

Formación

• 2+ years in customer success for SAAS platforms.
• Experience working with business stakeholders and building trusted relationships.
• Track record of excellence and delivering under pressure.

Responsabilidades

• Onboarding new customers, including product implementation and GTM activities.
• Collecting customer requirements and designing implementation strategies.
• Drive product adoption within organisations and build engagement strategies.
• Document product feedback to Product, Engineering, Sales, Marketing and Operations.
• Build and maintain knowledge bases for customers and teams.

Conocimientos

Customer success

SAAS experience

Stakeholder management

Product implementation

GTM experience

Analytical skills

Educación

Bachelor's degree (2:1) or above

Descripción del empleo

Revolut is seeking a Customer Success professional to onboard and support SAAS clients, turning requirements into impactful implementation strategies. You’ll work with GTM, manage stakeholder relationships, and drive product adoption across client organisations.

Ideal candidates have 2+ years in customer success for SAAS, strong analytical skills, and the ability to deliver under pressure while collaborating with Product, Engineering, Sales, Marketing and Operations.