Customer Success Manager

Revolut Ltd; Polska; In loco; PLN 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Revolut is seeking a Customer Success professional to onboard and support SAAS clients, turning requirements into impactful implementation strategies. You’ll work with GTM, manage stakeholder relationships, and drive product adoption across client organisations.

Ideal candidates have 2+ years in customer success for SAAS, strong analytical skills, and the ability to deliver under pressure while collaborating with Product, Engineering, Sales, Marketing and Operations.

Competenze

• 2+ years in customer success for SAAS platforms.
• Experience working with business stakeholders and building trusted relationships.
• Track record of excellence and delivering under pressure.

Mansioni

• Onboarding new customers, including product implementation and GTM activities.
• Collecting customer requirements and designing implementation strategies.
• Drive product adoption within organisations and build engagement strategies.
• Document product feedback to Product, Engineering, Sales, Marketing and Operations.
• Build and maintain knowledge bases for customers and teams.

Conoscenze

Customer success

SAAS experience

Stakeholder management

Product implementation

GTM experience

Analytical skills

Formazione

Bachelor's degree (2:1) or above

Descrizione del lavoro

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Revolut People is the engine behind Revolut’s historic employee growth. A Human Capital Management (HCM) platform designed and built to solve the challenges of modern, ambitious businesses. It’s one solution for the complete employee journey, simplifying all things people ops and giving employees the tools they need to be more productive. Our mission: help companies reach their true potential

What You’ll Be Doing

• Collecting customer requirements and designing implementation strategies to achieve their business objectives
• Onboarding new customers, including product implementation and project management for GTM
• Working with customers to drive product adoption within their organisation and building strategies to continually increase engagement
• Implementing a system to document and communicate product feedback to relevant teams, including Product, Engineering, Sales, Marketing, and Operations
• Building and maintaining an internal and external knowledge base for customers and internal teams to reference, including self-service instructions

What You'll Need

• A 2:1 bachelor's degree or above
• 2+ years of experience in customer success of SAAS platforms
• Experience working with a range of business stakeholders and building trusted relationships
• A track record of excellence in your previous roles, consistently performing above expectations
• Experience managing product implementation and GTM with clients
• The ability to work well under pressure, manage multiple tasks at once, and meet tight deadlines
• Excellent attention to detail and analytical skills
• To be a driven, self-motivated, independent problem solver, and highly flexible team player

Nice to have

• A STEM background
• Expertise within the HR SAAS space
• Experience managing user training programmes and driving product education

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.