Customer Success Manager

Infotree Global Solutions Inc.; Warszawa; On-site; PLN 70,000 - 120,000; Full time

Job summary

Infotree Global Solutions Inc. is seeking an experienced Customer Success Manager to oversee enterprise-level service activities, drive solution adoption, and maximize customer value.

In this role you will act as the strategic link between clients and internal services teams, partnering with stakeholders up to the executive level to ensure long-term satisfaction and growth. The position requires strong stakeholder management, fluency in German and English, and willingness to travel up to 15%.

Qualifications

• 3+ years in customer-facing roles (consulting, account management, or CSM), including executive-level escalation handling.
• 1+ years of project management experience with enterprise HCM, Payroll, or Financial systems.
• Proven experience within a complex SaaS or enterprise software environment.
• Strong stakeholder management, presentation, and webinar hosting skills.
• Professional fluency in both German and English.
• Willingness to travel up to 15%.

Responsibilities

• Lead overall customer relationships, serving as a trusted advisor across operational and executive levels.
• Align client business goals with the product roadmap to drive adoption and maximize platform value.
• Develop strategic customer success plans outlining key metrics, risk mitigation, and actionable recommendations.
• Prioritize and resolve critical escalations and raised client concerns.
• Collaborate cross-functionally with Sales, Services, and Product Management to identify expansion opportunities.

Skills

Customer-facing roles

Project management

SaaS / enterprise software

Stakeholder management

Presentation & webinars

German & English fluency

Job description

On behalf of our client, we are looking for an experienced Customer Success Manager to oversee enterprise-level service activities, drive solution adoption, and maximize customer value. In this role, you will act as the key strategic link between clients and internal services teams, partnering with stakeholders up to the executive level to ensure long-term satisfaction and growth.

Key Responsibilities

• Lead overall customer relationships, serving as a trusted advisor across operational and executive levels.

• Align client business goals with the product roadmap to drive adoption and maximize platform value.

• Develop strategic customer success plans outlining key metrics, risk mitigation, and actionable recommendations.

• Prioritize and resolve critical escalations and raised client concerns.

• Collaborate cross-functionally with Sales, Services, and Product Management to identify expansion opportunities.

Requirements

• 3+ years in customer-facing roles (consulting, account management, or CSM), including executive-level escalation handling.

• 1+ years of project management experience with enterprise HCM, Payroll, or Financial systems.

• Proven experience within a complex SaaS or enterprise software environment.

• Strong stakeholder management, presentation, and webinar hosting skills.

• Professional fluency in both German and English.

• Willingness to travel up to 15%.

What We Offer

• High-impact work with enterprise clients on strategic business initiatives.

• Collaborative, supportive, and truly international team culture.

• Clear opportunities for continuous learning, skill development, and career growth.

• Modern, flexible working arrangements with significant day‑to‑day autonomy.