Remote Strategic Customer Success Manager

Allcares; Polska; Remote; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Product-driven environment

Regular salary reviews

Flexible remote/work options

Paid time off and training

Job summary

Scaleo is seeking a Customer Success Manager to own customer relationships, drive product adoption, and deliver measurable business outcomes for a global client base. You will guide onboarding, build trust, and ensure successful platform implementation across multiple regions.

You will partner with Product and Engineering to address feedback, renewals, and expansion opportunities while maintaining a proactive, customer-centric approach and strong ownership of outcomes.

Qualifications

• Experience in a customer-facing role within a B2B SaaS or IT product company.
• Experience in a structured customer-facing team in a mature B2B product environment.
• Hands-on experience managing B2B customer relationships and driving outcomes.
• Proactive, customer-centric approach with ownership and accountability.
• Ability to anticipate challenges, identify risks, and resolve issues.
• Strong communication, relationship-building, and problem-solving skills.

Responsibilities

• Onboard new customers, guide platform setup and integrations, ensure successful launches.
• Drive product adoption, provide training, promote feature usage, achieve customer objectives.
• Monitor health, identify risks, resolve issues before escalation, and manage renewals.
• Identify upsell/cross-sell opportunities and support account growth.
• Collect customer feedback and collaborate with Product/Engineering to improve the platform.
• Act as trusted advisor to ensure ongoing value from Scaleo’s products and services.

Skills

Customer Success

B2B SaaS

Relationship building

Ownership mindset

Proactive communication

Job description

Scaleo is seeking a Customer Success Manager to own customer relationships, drive product adoption, and deliver measurable business outcomes for a global client base. You will guide onboarding, build trust, and ensure successful platform implementation across multiple regions.

You will partner with Product and Engineering to address feedback, renewals, and expansion opportunities while maintaining a proactive, customer-centric approach and strong ownership of outcomes.