Remote SaaS Customer Success Leader

Rolling Arrays Technologies; Polska; Hybrid; PLN 110,000 - 170,000; Full time

Job summary

Rolling Arrays Technologies is seeking a proactive Customer Success Manager to own the success of our customers using our SaaS products. You will focus on customer satisfaction, product adoption, feature enablement and proactive health management, ensuring SLA and SOP adherence while identifying opportunities to improve the CX.

You will build strong relationships, anticipate needs, coordinate with Product, Support and Sales, drive renewals and revenue through change requests and expansion, and

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar roles.
• Proven ability to manage multiple customers and priorities effectively.
• Strong written and verbal communication with excellent stakeholder management.

Responsibilities

• Act as primary contact for assigned customers and build long-term relationships.
• Monitor product adoption and usage metrics; drive increases in value and usage.
• Coordinate with Product, Support and Engineering to address customer needs and issues.
• Identify and pursue paid Change Requests and expansion opportunities.
• Prepare and present regular customer success and business reviews.

Skills

Customer relations

Communication

English fluency

Analytical skills

SaaS knowledge

Job description

Rolling Arrays Technologies is seeking a proactive Customer Success Manager to own the success of our customers using our SaaS products. You will focus on customer satisfaction, product adoption, feature enablement and proactive health management, ensuring SLA and SOP adherence while identifying opportunities to improve the CX.

You will build strong relationships, anticipate needs, coordinate with Product, Support and Sales, drive renewals and revenue through change requests and expansion, and