Customer Success Manager

LanceSoft Europe; Polska; On-site; PLN 96,000 - 144,000; Full time

Job summary

LanceSoft Europe is seeking a Client Success Manager to partner with enterprise clients, delivering onboarding, training, ongoing support, and renewal and expansion readiness on a 5-month contract ending 27th Apr 2027. You will coordinate with client teams and internal squads to ensure successful outcomes and sustained value.

As the primary account manager for Paradox clients worldwide, you will align our AI-powered solutions with business goals, provide proactive support, and mentor junior team

Qualifications

• 4+ years of experience in customer success or account management roles.
• Technical understanding of complex software ecosystems within large multinational corporations.
• Experience educating clients on products and providing ongoing training to users.
• Comfortable working with a global, cross-functional team and clients across different time zones.

Responsibilities

• Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
• Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
• Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
• Provide troubleshooting and product support to quickly resolve any open issues identified
• Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
• Provide deep product expertise and serve as the subject matter expert for platform use and support
• Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
• Provide additional implementation support, as needed
• Develop and nurture relationships with clients and users within client organizations
• May lead working teams to support client onboarding, training, and ongoing support
• Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
• May provide functional and technical mentorship to junior Client Success team members

Skills

Customer success

Account management

Training

Onboarding

Global collaboration

Job description

Duration: 5 months Contract (End date is 27th of Apr 2027)

Job Description

Client Success Manager

• As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Responsibilities:

• Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
• Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
• Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
• Provide troubleshooting and product support to quickly resolve any open issues identified
• Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
• Provide deep product expertise and serve as the subject matter expert for platform use and support
• Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
• Provide additional implementation support, as needed
• Develop and nurture relationships with clients and users within client organizations
• May lead working teams to support client onboarding, training, and ongoing support
• Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
• May provide functional and technical mentorship to junior Client Success team members

Skills and experience required:

• 4+ years of experience in customer success or account management roles or demonstration of equivalent experience
• Technical understanding of complex software ecosystems within large multinational corporations
• Experience educating clients on products and providing ongoing training to users
• Comfortable working with a global, cross-functional team and clients across different time zones