Enterprise Customer Success Specialist: Onboarding & Adoption

Midis Group; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Job summary

A technology company in Warsaw is seeking a Customer Success Specialist to enhance customer relationships and drive product adoption. In this role, you will provide first-level support and ensure customers derive maximum value from our products. The ideal candidate should have a solid background in IT, excellent communication skills, and experience working with enterprise clients. The position calls for proactive engagement with clients, ensuring effective onboarding and education on product features.

Qualifications

• 3-5 years experience in a technology support or delivery role.
• Experience in a customer-facing role with Enterprise-level clients is preferred.
• Knowledge of Treasury, Finance, and/or Accounting is advantageous.

Responsibilities

• Develop customer relationships in assigned accounts.
• Monitor ongoing customer implementations.
• Act as the first line of support for customers.
• Conduct value program activities.
• Facilitate customer product education.

Skills

Strong background in IT and technology

Excellent verbal and written communication skills

Problem-solving skills

Project management experience

Familiarity with ticketing/support platforms

Fluent English

Education

Bachelor's degree in Business Administration or related field

Job description

A technology company in Warsaw is seeking a Customer Success Specialist to enhance customer relationships and drive product adoption. In this role, you will provide first-level support and ensure customers derive maximum value from our products. The ideal candidate should have a solid background in IT, excellent communication skills, and experience working with enterprise clients. The position calls for proactive engagement with clients, ensuring effective onboarding and education on product features.