Client Success Manager

Infotree Global Solutions Inc.; Polska; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

International team environment

Exposure to AI-driven platforms

Career development opportunities

Job summary

Infotree Global Solutions Inc. is seeking a Client Success Manager to join our client's team on a full‑time basis.

You will manage relationships with enterprise clients, drive product adoption, and oversee renewals and expansions within a global structure. As part of the Client Success group, you will lead onboarding, platform training, and ongoing user support while coordinating with cross‑functional teams across time zones.

Qualifications

• 4+ years in Customer Success or Account Management in B2B software.

Responsibilities

• Act as the primary account manager for enterprise clients to help them achieve their operational goals.
• Deliver end-to-end client onboarding, platform training, and ongoing user support.
• Provide technical troubleshooting and resolve operational platform issues.
• Monitor client adoption metrics and account health to identify expansion opportunities and mitigate churn risks.
• Manage contract renewal processes and account growth within client organizations.
• Collaborate with cross-functional global teams to share client feedback and support product development.
• Provide functional guidance and mentorship to junior Client Success team members.

Skills

Enterprise software

Account management

Customer onboarding

Global collaboration

Churn reduction

Tools

CRM systems

Job description

We are recruiting a Client Success Manager to join our client's team full-time. In this role, you will manage relationships with enterprise clients, drive product adoption, and oversee account renewals and expansions within our client's global structure. As part of the Client Success team, you will serve as the primary point of contact for strategic corporate clients, guiding them through system onboarding, platform training, technical support, and long-term account growth.

Key Responsibilities:

• Act as the primary account manager for enterprise clients to help them achieve their operational goals.

• Deliver end-to-end client onboarding, platform training, and ongoing user support.

• Provide technical troubleshooting and resolve operational platform issues.

• Monitor client adoption metrics and account health to identify expansion opportunities and mitigate churn risks.

• Manage contract renewal processes and account growth within client organizations.

• Collaborate with cross-functional global teams to share client feedback and support product development.

• Provide functional guidance and mentorship to junior Client Success team members.

Requirements:

• At least 4 years of experience in Customer Success or Account Management within the B2B software sector.

• Technical understanding of enterprise software ecosystems within large multinational corporations.

• Experience conducting client onboarding, system demonstrations, and user training.

• Ability to work effectively with global teams and clients across multiple time zones.

• Structured approach to account management, task prioritization, and problem resolution.

We Offer:

• Work within an international team environment alongside global enterprise clients.

• Exposure to modern AI-driven software platforms and corporate tech ecosystems.

• Professional development opportunities and clear paths for skill expansion.

• Competitive compensation aligned with experience and a standard benefit package.