Russian-Speaking Travel Advisor – Full-Time, 5,000 PLN/mo

Concentrix; Bieruń; On-site; PLN 51,000 - 61,000; Full time

Benefits offered by this job

5 000 zł gross / mth. | contract of-em

32.68 zł / hour civil contract

Job summary

Concentrix in Katowice is seeking a customer service specialist to respond to inquiries via phone, chat, and email, ensuring a friendly, professional experience. You will guide travelers through changes, cancellations, refunds, and provide flight and product information to partners.

The role offers a solid training program and opportunities for growth within the international team. Working hours include a 3-month training period (Mon-Fri, 08:30-17:00) followed by rotational shifts (08:00-16:30,

Qualifications

• Russian C1 and English B2 proficiency in spoken and written.
• Calm, well-organized and comfortable in a fast-paced environment.
• Team player with the ability to work independently.
• Positive energy and enjoy interacting with customers and colleagues.

Responsibilities

• Respond to customer inquiries via phone, chat, and email in a friendly, professional manner.
• Help customers navigate travel difficulties and ensure support at every step.
• Facilitate changes to reservations, including dates, destinations, and personal info.
• Provide information to partners about flights, products, prices, and fare rules.
• Handle cancellations and refunds with a focus on customer satisfaction.

Skills

Russian language proficiency (C1)

English language proficiency (B2)

Calm under pressure

Team player

Positive energy

Tools

CRM tools

Job description

Concentrix in Katowice is seeking a customer service specialist to respond to inquiries via phone, chat, and email, ensuring a friendly, professional experience. You will guide travelers through changes, cancellations, refunds, and provide flight and product information to partners.

The role offers a solid training program and opportunities for growth within the international team. Working hours include a 3-month training period (Mon-Fri, 08:30-17:00) followed by rotational shifts (08:00-16:30,