Retail Tech L2 Support Engineer (Polish/English)

NCR VOYIX; Warszawa; On-site; PLN 90,000 - 140,000; Full time

Job summary

NCR Voyix is hiring a Level 2 Support Engineer in Warsaw, Poland. This office-based role requires Polish and English language skills to deliver advanced technical support across hardware, software, and cloud services within the Retail Applications stack.

You will rotate across product pods, perform in-depth diagnostics, communicate clearly with customers, and collaborate with Level 3, Engineering, DevOps, and Product teams to ensure rapid, high-quality incident resolution.

Qualifications

• Adv. technical knowledge across hardware, software, and cloud-based services.
• Ability to troubleshoot escalated incidents with sound diagnostic methods.
• Strong communication to customers and partners during investigations.

Responsibilities

• Advanced Technical Support (Level 2)
• Perform in-depth troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems
• Conduct structured diagnostics to identify probable root causes
• Validate reproducibility, isolate components, and determine when engineering level engagement is required
• Utilise logs, telemetry, remote access tools, and technical artefacts to drive high-quality investigations
• Provide temporary workarounds where permanent fixes require engineering action
• Service Ownership & Collaboration
• Retain accountability for escalated cases through to resolution or formal handover to Level 3
• Provide clear, proactive communication to customers and internal partners throughout the investigation cycle
• Partner closely with Level 3, Engineering, DevOps, and Product teams to ensure efficient, high-quality outcomes
• Support Level 1 by guiding investigative steps, sharing diagnostic approaches, and helping uplift first contact resolution capability
• Gauge customer satisfaction (CSAT) pulse on every

Skills

Advanced support

Troubleshooting

Telemetry logs

Windows/Linux

Customer communication

Job description

NCR Voyix is hiring a Level 2 Support Engineer in Warsaw, Poland. This office-based role requires Polish and English language skills to deliver advanced technical support across hardware, software, and cloud services within the Retail Applications stack.

You will rotate across product pods, perform in-depth diagnostics, communicate clearly with customers, and collaborate with Level 3, Engineering, DevOps, and Product teams to ensure rapid, high-quality incident resolution.