Remote Application Support Engineer II – KYC/KYB & iXHero

Concentrix CVG International sp. z o.o.; Polska; Hybride; PLN 110 000 - 160 000; Plein temps

Résumé du poste

Concentrix CVG International sp. z o.o. is seeking an Application Support Engineer II to provide L1/L2 production support for KYC/KYB and iXHero applications. You will monitor health, troubleshoot logs, APIs, and cloud issues, and own incidents from triage to resolution.

The role requires fluency in French, English and Portuguese, with Spanish a plus, and 3-5 years in SLA-driven support. Willingness to work in a remote, Poland-based, full-time position.

Qualifications

• 3-5 years of experience in L1/L2 production support and SLA-driven incident management.
• Knowledge of monitoring tools such as Azure Application Insights, AWS CloudWatch, Grafana, or similar.
• Strong understanding of REST APIs, HTTP status codes, JWT, OAuth/OAuth2, webhooks, and integrations.
• Experience troubleshooting microservices, cloud environments, performance, availability, and connectivity issues.
• Working knowledge of AI/GenAI concepts, including RAG, LLM gateways, token usage, and Responsible AI.
• Ability to use Python or PowerShell for log analysis, API testing, data validation, and automation.

Responsabilités

• Provide L1/L2 production support for KYC/KYB and iXHero applications.
• Monitor application and infrastructure health to identify production issues.
• Troubleshoot logs, APIs, authentication, data, integrations, AI, and cloud issues.
• Own incidents from triage through escalation, resolution, and closure.
• Perform production health checks, release validation, and RCA documentation.
• Coordinate updates in Jira and communicate clearly with technical and business teams.

Description du poste

Concentrix CVG International sp. z o.o. is seeking an Application Support Engineer II to provide L1/L2 production support for KYC/KYB and iXHero applications. You will monitor health, troubleshoot logs, APIs, and cloud issues, and own incidents from triage to resolution.

The role requires fluency in French, English and Portuguese, with Spanish a plus, and 3-5 years in SLA-driven support. Willingness to work in a remote, Poland-based, full-time position.