Level 2 Support Engineer – Polish & English speaker

NCR VOYIX; Warszawa; In loco; PLN 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

NCR Voyix is hiring a Level 2 Support Engineer in Warsaw, Poland. This office-based role requires Polish and English language skills to deliver advanced technical support across hardware, software, and cloud services within the Retail Applications stack.

You will rotate across product pods, perform in-depth diagnostics, communicate clearly with customers, and collaborate with Level 3, Engineering, DevOps, and Product teams to ensure rapid, high-quality incident resolution.

Competenze

• Adv. technical knowledge across hardware, software, and cloud-based services.
• Ability to troubleshoot escalated incidents with sound diagnostic methods.
• Strong communication to customers and partners during investigations.

Mansioni

• Advanced Technical Support (Level 2)
• Perform in-depth troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems
• Conduct structured diagnostics to identify probable root causes
• Validate reproducibility, isolate components, and determine when engineering level engagement is required
• Utilise logs, telemetry, remote access tools, and technical artefacts to drive high-quality investigations
• Provide temporary workarounds where permanent fixes require engineering action
• Service Ownership & Collaboration
• Retain accountability for escalated cases through to resolution or formal handover to Level 3
• Provide clear, proactive communication to customers and internal partners throughout the investigation cycle
• Partner closely with Level 3, Engineering, DevOps, and Product teams to ensure efficient, high-quality outcomes
• Support Level 1 by guiding investigative steps, sharing diagnostic approaches, and helping uplift first contact resolution capability
• Gauge customer satisfaction (CSAT) pulse on every

Conoscenze

Advanced support

Troubleshooting

Telemetry logs

Windows/Linux

Customer communication

Descrizione del lavoro

WARSAW, POL

Full time

R0158808

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position: Level 2 Support Engineer – Polish & English speakerLocation: Warsaw, Poland

Office-based role

Role Overview

The Level 2 Support Engineer provides advanced technical support and deeper investigative capability within the Retail Applications support organisation. Operating within a multitier model, L2 is responsible for complex troubleshooting, root cause identification, and technical validation across hardware, software, payment services, cloud solutions, and store system applications.

As an L2 Support Engineer, you will rotate across defined product pods, allowing you to build specialist knowledge while gradually developing full portfolio subject matter expertise. This structured rotation mirrors the L1 operating model and supports deep technical fluency across (although not limited to):

• Retail devices and peripherals
• Payment, cloud, and web services
• Store systems applications
• Windows and Linux operating systems
• This role ensures efficient incident progression, strong customer outcomes, high technical quality, and continuous reduction of repeat issues.
• Key Responsibilities
• Advanced Technical Support (Level 2)
• Perform in-depth troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems
• Conduct structured diagnostics to identify probable root causes
• Validate reproducibility, isolate components, and determine when engineering level engagement is required
• Utilise logs, telemetry, remote access tools, and technical artefacts to drive high-quality investigations
• Provide temporary workarounds where permanent fixes require engineering action
• Service Ownership & Collaboration
• Retain accountability for escalated cases through to resolution or formal handover to Level 3
• Provide clear, proactive communication to customers and internal partners throughout the investigation cycle
• Partner closely with Level 3, Engineering, DevOps, and Product teams to ensure efficient, high-quality outcomes
• Support Level 1 by guiding investigative steps, sharing diagnostic approaches, and helping uplift first contact resolution capability
• Gauge customer satisfaction (CSAT) pulse on every