Bilingual Customer Support Specialist - Russian & English

HCLTech; Poland; On-site; PLN 36,000 - 60,000; Full time

Job summary

HCLTech in Poland is seeking a Customer Service Support Specialist to resolve inquiries across voice and digital channels, maintain accurate records, and follow established workflows to ensure timely responses. You will collaborate with teams, stay updated on products and policies, and leverage CRM tools to deliver empathetic, professional service.

Fluent Russian and English are required, with flexibility for shifts and weekend coverage if needed.

Qualifications

• Proficiency in Russian (C1) and English (B2) in speech and writing.
• Strong interpersonal and communication skills.
• Experience with CRM/ticketing tools is a plus.
• Diploma required; higher education preferred.

Responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels.
• Maintain comprehensive and accurate records of all customer interactions.
• Adhere to approved workflows and escalation procedures for timely resolution.
• Identify recurring issues and share insights to drive process improvements.
• Deliver empathetic and professional communication to uphold customer-centric service.
• Collaborate with team members and other departments to resolve complex issues.

Skills

Russian (C1)

English (B2)

CRM knowledge

Education

High school diploma

Higher education preferred

Tools

Salesforce

Zendesk

Job description

HCLTech in Poland is seeking a Customer Service Support Specialist to resolve inquiries across voice and digital channels, maintain accurate records, and follow established workflows to ensure timely responses. You will collaborate with teams, stay updated on products and policies, and leverage CRM tools to deliver empathetic, professional service.

Fluent Russian and English are required, with flexibility for shifts and weekend coverage if needed.